Senior Program Manager

The Senior Program Manager act as the customer focal point for coordination of system implementations, including, but not limited to the following: project planning, project management, business analysis and design. The program manager must be able to effectively evaluate project and delivery processes across a broad scope of projects with differing technical solutions and implement improvements.  A program manager must be a self-starter and work with minimal direction.  

Experience delivering transformation projects.
Deep knowledge with modern CCaaS solutions and related technology, NiCE preferred.
15+ years Project/Program Management experience within a consulting / professional services environment.5-8 years strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation.
Experience leading a enterprise-level client programs with multiple projects and workstreams, including waterfall, agile/scrum and hybrid methodology run projects.
Experience leading multiple teams ranging in size from 3 to 50 people
Hands on experience producing functional and or technical design deliverables defined by formal structure methodology
Superb written and verbal communication and listening skills
PMP or other Project Management Certification strongly preferred
Ability to build relationships, collaborate, problem solve, negotiate, and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.
Ability to travel up to 30%

 

 

 

 

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

 

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

 

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

 

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.