Systems Analyst - Enterprise Applications

The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction. 

• Undergraduate degree in information systems, computer science, business or a related field. 
• Required to sign an attestation of confidentiality. 

The successful candidate for this vacancy would participate in a modified work week, earning a flex day off each bi-weekly period by working additional time each day. Modified work weeks established in accordance with the CUPE Local 50 Collective Agreement and are subject to change.

This position analyzes, configures, integrates, secures and supports enterprise business applications, including cloud-based human capital management and financial systems.

The position is responsible for helping ensure that assigned enterprise applications are reliable, accurate, secure and aligned with the operational needs of City departments. This includes applying proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investment.

• →Administer, configure and support enterprise business applications, including business processes, environments, user access, security roles and application configuration.
• →Review, test and implement application releases and changes, including regression testing, deployment coordination and assessment of impacts to data, security, integrations and business processes.
• →Investigate and resolve application, integration and data issues, including incidents and service requests; monitor system and integration processes; correct errors; restore services; and escalate issues as required.
• →Design, build, test, deploy and maintain integrations between enterprise applications and internal or external systems using file-based integrations, web services, APIs, scheduled data loads and other integration methods.
• →Consult with City departments and partners to analyse business requirements and processes, prepare functional and technical specifications, and recommend solutions that meet operational requirements.
• →Develop and execute testing activities, including test plans and scripts, user acceptance testing and documentation of results.
• →Maintain application data, documentation and operational procedures, including configuration records, technical documentation, data loads, corrections and conversions, while supporting data quality, security and audit requirements.
• →Provide technical guidance, documentation and training to users and co-workers, and recommend improvements to application use, operational efficiency and service quality.
• →Coordinate work with City departments, vendors and external integration partners when gathering requirements, resolving incidents, testing changes and providing training.
• →Participate in project teams.
• →Work as part of a team to support enterprise applications and deliver solutions that meet business needs.

Perform related duties where qualified.

• Work is performed according to established policies or procedures or is assigned by Supervisor.  
• Work is reviewed through discussions with Supervisor.  
• Issues such as major system changes, expenditures and recourse/ policy matters are discussed with Supervisor with recommendations. 

• Sit with arms unsupported while keyboarding (often).

• Long periods of intense concentration while preparing reports, recommendations, performing reviews and testing application software (often).
• Meet multiple deadlines with conflicting priorities (often).

• Focus on a variety of system information, technical documentation, reports and visual display terminals for extended periods. (often)

• Office.

• Working knowledge of enterprise business application configuration, administration, security and support.
• Working knowledge of systems integration methods, APIs, web services and data formats, including CSV, XML and JSON.
• Knowledge of application release, change, incident and service-request management practices.
• Ability to analyze and resolve complex application, integration, security and data issues.
• Ability to gather, analyze and document business, functional and technical requirements and translate them into practical solutions.
• Ability to prepare technical and functional specifications, procedures, test plans, test scripts and user documentation.
• Ability to conduct regression testing, coordinate user acceptance testing and assess the impacts of system changes.
• Ability to create and maintain reports, dashboards, data extracts and application documentation while applying security, privacy, records-management and audit requirements.
• Ability to organize competing priorities, meet critical deadlines and communicate technical information clearly to technical and non-technical audiences.
• Ability to collaborate effectively with City departments, vendors, external service providers and project teams, including providing training and knowledge transfer. 

• Five (5) years of recent related experience analyzing, administering, integrating or supporting enterprise business applications in a complex organizational environment, including application configuration, security, integrations, testing and data management

An equivalent combination of education and experience may be considered. 

May be requested to substitute in a more senior position.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. 

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. 

If you require assistance, please email us at careers@victoria.ca.