Customer Success Program Manager - Food

Cam60mid

OperationsProject Manager

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Quick Summary

Key Responsibilities

Manage post-sale customer implementation milestones, including onboarding, trial management, hardware/software deployment tracking, and enhancements for strategic food industry accounts.

Requirements Summary

Act as a core strategic partner to major food producers, distributors, and retailers. Translate raw environmental and transit data into tangible business insights that protect shelf-life,

Technical Tools

OperationsProject Manager

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Job Description

Responsibilities

~1 min read

→High School or GED
→3+ years of experience in a supply chain role, food distribution chain, cold chain management, transportation, or refrigeration
→Ability to travel up to 25% (US and Canada)

Nice to Have

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Bachelor’s Degree - Agricultural Economics, Post-Harvest, Mathematics or Food Science
Master’s Degree
Understanding of the food distribution chain, cold chain management, transportation, or refrigerationBachelor’s Degree required (Master's Degree is a strong plus).
Masterful presentation and data-storytelling skills
Ability to balance competing demands and deal with ambiguity and an environment of change.
Positive attitude able to combine technical knowledge, commercial knowledge and analysis into action
Strong critical thinking in complex situations.
Proven ability to prioritize project deliverables and a history of quality assurance across projects.
Experience working directly with customers at all levels.
Good knowledge of process improvement and quality management methods.
Ability to analyze large quantities of data and create detailed and actionable summaries based on sound statistical analysis and expert commentary.
Proven expertise in leveraging data analytics, business intelligence tools (e.g., PowerBI), and predictive exception management dashboards to isolate trends, mitigate transit risks, reduce product scrap, and prove financial ROI.

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

What We Offer

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This position may be entitled to short-term cash incentives, subject to plan requirements. 

Employees are eligible for benefits, including:

Applications will be accepted for at least 3  days from Job Posting Date: 5 November 2026

Please click on the link to review the Job Applicant Privacy Notice.

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Location & Eligibility

Where is the job

Cam60

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: $79,000–$158,000 a year; 11% below the $133,250 median for Project Manager jobs on Jobera (3,885 salaries).
Posted: 1 day ago
Employer: has 2,157 open jobs on Jobera in 29 countries.