KYC Operations Analyst 2 - C10 - KUALA LUMPUR

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. Responsibilities: * Conduct client profile reviews for customer accounts * Review all information and documentation ensuring compliance with local regulation and Citi standards * Update KYC forms and client profiles according to policy requirements * Follow up with clients to ensure information is received before due dates * Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. * Support execution of business decisions within the function by translating direction into actionable steps and ensuring effective follow‑through. Address non‑routine situations and practical challenges by applying judgement to identify solutions or take decisions within scope. Support effective functioning of the business area by ensuring processes are implemented consistently and outputs meet expected standards. Will operate across varied and evolving situations, exercising discretion to respond to changing requirements and priorities, while ensuring reliability, timeliness, and quality in execution within defined scope. * Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well‑reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications. * Independently exercise judgement and decision-making in managing day-to-day responsibilities, including evaluating complex situations, resolving issues, and determining appropriate courses of action. Drive and influence delivery of work within area of responsibility, contributing to operational priorities and ensuring progress against timelines. Will be accountable for delivery outcomes, including quality and timelines, and may have a measurable impact on business results within scope. In addition, will provide oversight on execution by reviewing outputs, guiding approach where required, and addressing gaps to ensure delivery meets expected standards. Take ownership of decisions and deliverables within remit, applying analytical thinking and professional expertise to solve problems and ensure effective outcomes. Qualifications: * 0-2 years of relevant experience * Experience in banking operations, preferably in the client account opening and pre-requirements process. Education: * Bachelor's degree/University degree or equivalent experience Business Unit: Global Screening Operations Global Screening Operations (GSO) is a global process in line with Citi's Sanctions and Non-Sanctions Screening Policy. Sanctions screening occurs against lists (Worldcheck, OFAC, Global, Local, etc.) in order to identify and prevent transactions or accounts that are prohibited by U.S. and non-U.S. sanctions laws and regulations or that, if not prohibited, may represent a reputational risk due to the involvement of individuals or entities associated with narcotics trafficking, terrorism, or the proliferation of weapons of mass destruction. For non-sanctions, screening occurs to identify attributes that may indicate corruption, financial misconduct or other criminal or unethical behavior which is an important part of the due diligence and monitoring processes. Furthermore, it is a key control for mitigating money laundering, terrorist financing and reputational risks. Purpose of role The potential matches that are generated against Sanctions and Non-Sanctions watchlists, PEP list, OFAC, UN, EU lists, adverse media, global/local lists, worldcheck lists and other applicable lists are to be reviewed by using the CitiScreening workflow (case management tool) to determine whether the match can be concurred as false match or requires escalation to the next level of review. Key responsibilities * Serving as Subject Matter Expert, for multiple products, in the analysis of alerts and investigation. * Providing training and mentoring to analysts on investigative techniques, internal systems, products, money laundering policy and sanctions regulation. * Conducting searches, gathering data and recording evidence from Citi internal systems, the Internet and commercial databases and submitting enquiries to the business or Compliance contacts within the organization * Accumulates facts from investigations to be utilized in presentations to Senior Management and Compliance * Reviewing Analysts’ recommendations for further enquiry, escalation or closure * Submitting requests for further information in the event of name matches * Authorizing closure of cases * Conduct enhanced due diligence investigations in support of policies and procedures. * Conducts alert investigation using global standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements. * Operates within agreed business SLAs and confidentiality standard decision-making on escalation/closure of case. * Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Builds and applies knowledge of sanctions screening processes. * To prepare the recurring QA Status Report (Hub). This includes QA Monitoring (responses to Potential Re-open, flagging off observations/re-opens, assignment for re-open corrections and monitoring completion) * Partners with business teams to develop process improvements and solutions. * Provides training and mentoring to analysts on investigative techniques, internal systems, products and money laundering policy and regulation. * Deals with most problems independently and has some attitude to solve complex problems. * Ensures the quality of tasks provided by self and others on team. * Independently performs more advanced and diverse financial, statistical and operational studies to substantiate business decisions using analytical skills and knowledge of data analysis tools and methodologies. * Supports the successful accomplishment of internal Risk Control, and Self-Assessment (MCA) policies apply to the department. * Maintains a proactive curiosity and pursues investigations to a greater level of diligence than normally required for the standard due diligence. * May act as a back-up in the tasks delegated by Team lead. * Supports implementation of new products during UAT of systems and processes. Qualifications, Skills and competencies * 2-5 years’ relevant experience * Knowledge of AML regulations preferred * Proficiency in MS Office * Excellent verbal and written communication skills * Demonstrated analytical skills * Bachelor’s/University degree or equivalent experience * Preferred: 2 - 5 years of experience in banking operations, compliance and audit background * Preferred: Anti Money Laundering or sanctions screening experience * Advantage: Mandarin and Cantonese literate \------------------------------------------------------ ## Job Family Group: Operations - Services \------------------------------------------------------ ## Job Family: Business KYC \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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