Manager/Senior Manager, Service Delivery

Key Responsibilities

• →Programme Management: Manage a portfolio of funded social service programmes, overseeing implementation, performance, funding requirements and service delivery.
• →Stakeholder Engagement: Build and maintain effective partnerships with social service agencies, government agencies and other stakeholders to address service needs and delivery challenges.
• →Performance Monitoring and Evaluation: Monitor programme performance, analyse service utilisation and outcomes, and work with relevant stakeholders to identify opportunities for service improvement.
• →Funding and Grant Governance: Review funding proposals, budgets and programme reports, ensuring accountability, compliance with funding requirements and effective utilisation of resources.
• →Service Planning and Improvement: Identify emerging needs, service gaps and opportunities to strengthen service models, working with internal and external stakeholders to develop recommendations.
• →Cross-functional Collaboration: Work with internal teams on service planning, evaluation, policy alignment and funding decisions, including preparing management papers and recommendations.

Requirements

• Relevant experience in programme management, social service delivery, grant management, policy implementation or stakeholder engagement.
• Strong analytical and problem-solving skills, with the ability to assess programme performance and develop practical recommendations.
• Good interpersonal and communication skills, with the ability to engage and collaborate with diverse stakeholders.
• Strong project management and organisational skills, with the ability to manage multiple priorities independently.
• Good writing and presentation skills, including the ability to prepare clear management reports and recommendations.
• Knowledge of Singapore's social service landscape and experience working with social service agencies or public-sector organisations would be advantageous.

Candidates with more extensive relevant experience and demonstrated ability to manage complex programmes and stakeholder relationships may be considered for the Senior Manager position.