Service Operations Analyst - Belgrade, Serbia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Team member who operates with no supervision for majority of issues but may need direction from others for more complex issues.  Monitors customers network and reacts appropriately. Provides first level support assistance to customers

• →Ensure timely and accurate communication to the help desk of newly identified problems or workarounds and fixes to existing problems
• →Outlier Management and escalations
• →Follows pre-defined escalation, action and troubleshooting procedures.
• →Proactive inactive monitoring
• →Create, edit and modify chronic events

• High School Diploma
• 1-3 years of related experience

• Effective communication required in English, local language, or both, depending on service needs.
• Active listening, verbal and written proficiency, etc.
• Ability to follow and execute against pre-defined processes and procedures.
• Basic SW understanding (MS Suite, Phone, etc.)
• ATM HW and SW basic knowledge
• Business expertise
• Technical Troubleshooting knowledge

#LI-NB1 #hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.