PHS Billing Analyst II

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The PHS Billing Analyst II manages premium billing processes and supports automated billing solutions through advanced Excel and VBA programming. This role is responsible for processing financial transactions, improving reporting and workflow efficiency, and resolving billing discrepancies through collaboration with internal and external stakeholders. The position requires strong analytical, technical, written, and verbal communication skills, with frequent email and phone interactions, as well as intermediate proficiency in Microsoft Word, OneNote, and PowerPoint.

Key Responsibilities

• Manage and process premium billing transactions, including adjustments, invoices, deductions, reversals, delinquency activities, and monthly billing cycles, ensuring accuracy, compliance, and clear communication with stakeholders through email and phone interactions.
• Develop, maintain, and enhance Excel-based tools, reports, and VBA macros to automate billing processes, improve efficiency, and support operational goals while utilizing Microsoft Word, OneNote, and PowerPoint to document, communicate, and present business information.
• Analyze, research, and resolve complex billing discrepancies by collaborating with internal departments, external stakeholders, and system support teams through professional written correspondence and verbal communication.
• Design, monitor, and troubleshoot data integrations and automated data transfer processes between Excel and external systems to ensure data integrity, reporting accuracy, and effective communication of findings and resolutions.
• Conduct audits, reconcile billing data, prepare reporting and analysis, and recommend process improvements that strengthen controls, accuracy, overall billing performance, and stakeholder understanding through clear documentation and communication.

Skills and Background You’ll Need

Education: High School Diploma or Equivalent

Experience: 2 years of accounting or complex financial experience

• 3 years of customer service experience.
• Intermediate-level proficiency in Microsoft Word, OneNote, and PowerPoint.
• Strong written and verbal communication skills, with the ability to draft professional email correspondence and effectively manage frequent phone interactions with internal and external stakeholders.
• Advanced Microsoft Excel expertise, including development and maintenance of complex macros using VBA (Visual Basic for Applications).
• Experience integrating Excel with external applications, including COM Automation, process automation, and data exchange between systems.

Key Behaviors of a Successful Candidate

• Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.                
• Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.                        
•  Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation.