IT Operations Analyst IV

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

If you’re experienced in network operations, enjoy troubleshooting complex issues, and work well in fast-paced environments, this could be a strong fit.

• →Provide Level 2 support for enterprise network infrastructure
• →Monitor, investigate, and respond to network incidents and service alerts
• →Troubleshoot issues across LAN, MAN, WAN, RLAN, wireless, firewall, load balancing, and optical environments
• →Support incident management and service restoration activities
• →Perform problem determination and root cause identification across multiple network technologies
• →Work closely with internal teams, clients, and vendors to resolve technical issues
• →Use enterprise monitoring and diagnostic tools to assess network performance and health
• →Strong contribution to the ongoing stability and resilience of a 24/7 network operations environment

• Strong experience supporting enterprise network environments
• Solid understanding of TCP/IP, routing, switching, and telecommunications connectivity
• Strong communication skills, both written and verbal
• Ability to stay organized, manage multiple priorities, and work effectively in a high-tempo environment
• A collaborative, self-motivated, and detail-oriented approach

You should have experience with several of the following:

• Cisco routers and switches
• Firewalls, Load balancers, and Aruba wireless technologies
• Switching and routing across:
  • Cisco Catalyst 2950, 2960, 2970, 3550, 3560X, 3750, 3850, and 6500 series
  • Cisco Nexus 2000, 5000, 7000, and 9000 series
  • SD-WAN, including Cisco/Viptela
  • Aruba Silver Peak, Aruba CX switches

Experience with any of the following would be considered an asset:

• Palo Alto Firewalls
• F5 Load Balancers
• Aruba or Cisco wireless solutions
• VMware NSX
• Virtualization
• Cloud computing
• Network security
• VMware
• AWS

Experience with one or more of the following tools is preferred:

• Tivoli ITNM
• PagerDuty
• SevOne
• Infoblox
• ExtraHop

• Technology degree, diploma, or equivalent work experience
• CCNA certification with minimum of 5 years of Network Operations experience or CCNP certification with minimum of 3 years of Network Operations experience 
• Minimum 3 years of Network Operations experience
• PCNSE is an asset
• Microsoft Azure certification is an asset

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.