Lead Operations Specialist

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. 

Times Square is one of our busiest locations. Every hour, hundreds of orders leave our kitchens, and each one needs to reach the right hands.

As a Lead Operations Specialist, you will lead the hourly team that keeps the facility running and orders moving. You will coach and develop your team, track performance, keep licensees supported and ready for busy periods, and step in wherever the operation needs you, from resolving critical issues to covering shifts.

Flexibility and hustle are essential. Conditions change constantly, and no task is too big or too small. Our team works together to create an environment that works for restaurateurs, customers, and delivery partners.

• →Team Development: Continually onboard, coach, and develop a happy, high-performing team of hourly staff who run the facility and execute the order fulfillment process.
• →Shift Management: You will act as our primary shift liaison for our lunch and dinner rushes 4-5 days a week. 
• →Licensee Support: Address facility, tech, and space issues with licensees, including calling OFOS on their behalf.
• →Business Readiness: Work with Facility Operations Managers and team members to make sure licensees are ready for big orders, launches, and spikes in business.
• →Customer Experience: Ensure our team delivers a professional and pleasant experience for every courier and customer who walks through our doors.
• →Staffing Support: Fill in shifts during call-outs and act as general staffing support.
• →Inventory & Audits: Review daily inventories, place replenishment orders when needed, and perform storage and common area audits.

• Problem Solving: Spots issues quickly and takes ownership through resolution.
• Resilience & Hustle: Stays calm, positive, and productive in a high-volume, fast-changing environment.
• Team Builder: Creates a team environment where hourly staff feel supported, perform well, and want to stay.
• Team Leadership: Experience leading teams.

This role is based in our New York office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base starting rate for this role is $23.00 - $25.00 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

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