Deputy Chief of Operations, Fleet Management-Operations Officer V

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:  https://humanresources.baltimorecity.gov/hr-divisions/benefits

The Baltimore City Department of General Services is seeking a Deputy Chief of Operations – Fleet. The Department of General Services is the backbone of Baltimore City Government, supporting city vehicles, properties, and energy utilization. The agency consists of more than 350 employees and has an annual operating budget of $111 million, in addition to a $20 million

(FY23) capital budget. Our vision is to be committed to providing healthy work environments and safe, reliable vehicles for City employees by delivering high-quality and cost-effective support services to City agencies who serve Baltimore’s citizens and stakeholders. Our mission is to deliver cost-effective, high-quality, reliable, and sustainable services by managing quality

Facilities, ensuring efficient fleet operations, and maintaining exemplary administrative customer service that supports Baltimore City agencies and the advancement of their goals. The Deputy Chief of Operations – Fleet role encompasses a wide range of duties focused on ensuring efficient, safe, and compliant fleet maintenance operations, supporting the objectives of DGS

And its partner agencies, and providing leadership across the Fleet Management Division. Reporting within the division, this position directs a $40 million annual maintenance and repair operation and leads approximately 150 Automotive Shop employees across eight locations through two Superintendents and 15 Automotive Shop Supervisors. The role also helps manage a $75 million budget, oversees the preventative maintenance program, leads special projects, and serves on 24-hour call for emergencies.

Automotive Maintenance Operations Oversee and direct day-to-day maintenance and repair functions ($40 million annually) within the Fleet Management Division, ensuring coordination across Fleet’s facilities and adherence to industry best practices to guarantee efficient, safe, and timely vehicle maintenance and repairs. Provide oversight to optimize team productivity and minimize labor expenses. Continuously monitor and enhance Fleet Maintenance performance to achieve effective and efficient service, minimizing downtime and containing costs. Manage maintenance operations to ensure fleet compliance with procedural, safety, federal, and state regulations. Provide guidance and management for maintenance team members in administrative and performance-related activities. Stay informed about new industry trends and technology in fleet maintenance and Zero emission vehicle maintenance. Serve on 24-hour call for emergencies. Staff & Relationship management directly supervise two (2) Fleet Operations Officer IV (Superintendents), overseeing fifteen (15) Automotive Shop Supervisors who manage a total of one hundred fifty (150) Automotive Shop employees across eight (8) different locations. Oversee Automotive Shop teams’ staffing to ensure optimal fleet service level efficiency. Implement professional development programs to enhance team members’ understanding of powertrain, hydraulic, electrical, and chassis systems, enabling effective and efficient diagnosis and repairs. Support the Superintendents in interviewing, hiring, and training employees, as well as planning, evaluating performance, addressing complaints, and resolving problems. Vehicle Preventative Maintenance program utilize extensive vehicle and equipment maintenance experience to monitor and enhance the preventative maintenance program. Manage vendors and vehicle availability, maintaining fleet performance to meet daily availability targets for essential vehicles and equipment. Budget & Key Performance indicators collaborate closely with the Chief and Deputy Chief of Administration to create, oversee, and manage a $75 million budget, including the development of related performance measures, dashboards, and FMIS data used for decision making purposes. Responsible for identifying potential issues, assessing resource needs, and managing information within designated department segments within budget constraints. Vehicle Inspections Policies/protocol collaborate with department leaders in developing policies and procedures governing the use of inspection of, and reporting of defects in vehicles and equipment to reduce avoidable costs and/or neglect. Fleet Operations Special projects leadership in all Fleet Operations special projects and initiatives, fostering collaboration with other city agencies, vendors, and community members. Serve on 24-hour call for emergencies.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial

driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s

permit.

Have a bachelor’s degree in business management, Technology, or related field required.

Master’s degree preferred.

Have ten years of progressively increasing responsibilities in leadership position of asset management responsible for a fleet

of 1000+ assets and managing multi-site fleet maintenance facilities including four years of supervisory experience.

OR

Knowledge of the principles and practices of public and business administration and management, including the process of planning, organizing, staffing, directing and controlling. Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information. Knowledge of the basic principles of accounting, budgeting, fiscal

controls and statistics. Knowledge of management practices and methods. Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects. Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives. Ability to interpret and apply a variety of laws, rules,

regulations, standards and procedures. Ability to prepare and present reports or recommendations clearly and concisely. Ability to compile financial and operational data and to analyze charts and reports and statistical and budgetary statements. Ability to coordinate the activities of various organizational units. Ability to plan, organize and direct the work of others. Ability to research and write complex narrative and statistical reports. Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups. Ability to establish and maintain effective working relationships with city officials, community and business groups.

You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations
should not be attached to the application.