Operations & Vendor Specialist

While rooted heavily in financial reconciliation and vendor invoice auditing, this role resides within the Customer Success Department. Clean, accurate, and timely billing is a direct driver of customer satisfaction, trust, and retention. By serving as the critical bridge between maintenance operations and client billing, this role ensures our clients receive pristine invoicing while Fleetrock maintains strong cash flow and error-free vendor relations.

• Detail Orientated: Exceptional analytical capabilities with a relentless eye for detail; strong ability to spot numeric errors, rate miscalculations, and workflow bottlenecks. • Software & Portal Proficiency: High comfort level working across multiple web portals, Fleetrock CRM/TMS platforms, and Microsoft Excel (pivot tables, VLOOKUPs/XLOOKUPs). • Communication & Cross-Functional Skills: Ability to collaborate constructively with Customer Success, Operations Coordinators, external vendors, and account management. • Problem Solving: Resourceful mindset capable of navigating vendor payment disputes and tracking complex invoice lineages.