IFM Operations Lead

• →Act as the senior operational subject matter expert for a portfolio of site-based campus Facilities Managers, providing in-depth technical guidance and mentorship to drive operational excellence.
• →Act as escalation point of AMER/LATAM region working with the GAD and other Operations leadership around the globe.
• →Lead the validation and ongoing management of the financial budget, ensuring accuracy. Partner with site leaders to develop budgets, identify cost-optimization opportunities contributing to the annual budget reduction target and ensure adherence to the client’s commercial operating model.  Proactively manage budget adjustments through the formal Change Control Notice (CCN) process, providing transparent cost impact analysis and recommendations.
• →Offer technical expertise and guidance to site teams on Building Management Systems (BMS), PPM schedules, and asset management, ensuring Industry Best Practices are understood and implemented.
• →Provide expert guidance on EHS standards and legislative compliance, supporting internal and external audits to ensure portfolio-wide adherence and a safe working environment.
• →Independently plan and lead complex regional initiatives, troubleshooting and resolving a wide range of operational issues to ensure the seamless delivery of integrated facilities management services.
• →Champion the use of JLL’s technology stack, leveraging platforms like Corrigo and Azara AI to analyze complex data, identify key performance trends, and recommend innovations to enhance service efficiency.
• →Production of Global and QBR decks on time.
• →Assisting Lease Admin, Transaction Management, PDS and Sourcing to maintain operational excellence.
• →Collaborate with a broad group of stakeholders, including regional FM and Engineering leads, to ensure a fully integrated service delivery and a superior campus environment for the Nielsen Media client.
• →Navigate organizational tensions between regional client leadership, on-site Nielsen Media employee service demands, and cost reduction imperatives - serving as a bridge-builder who maintains operational momentum despite structural friction.
• →Partner with the Nielsen Medial client leadership to establish and execute transparent change control processes for baseline budget adjustments, staffing changes, and scope modifications.

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field.
• 8+ years of progressive experience in integrated facilities management or corporate real estate, with demonstrated expertise in managing a multi-site portfolio.
• Advanced knowledge of IFM principles, including hard and soft services, vendor management, and operational best practices in a complex, client-focused environment.
• Proven ability to utilize analytical and problem-solving techniques to understand and resolve complex operational issues with creative solutions.
• Strong financial acumen, with experience in budget oversight, financial analysis, and developing cost-control strategies within a contractual framework.
• Excellent interpersonal and communication skills, with a demonstrated ability to influence stakeholders, provide guidance to colleagues, and build strong partnerships.
• Ability to work independently and manage a wide range of complex activities with minimal supervision, exercising independent judgment to achieve results.

• 10+ years of comprehensive IFM experience, ideally within a global account model for a creative or technology-focused client.
• Experience operating as a regional leader within a global account structure, balancing global standards with regional/local customization needs.
• Experience leading large-scale projects or programs.
• High proficiency with CMMS platforms (e.g., Corrigo) and BI/analytics tools.
• Industry certifications such as CFM, FMP, or PMP, as well as relevant EHS certifications (e.g., NEBOSH, IOSH, or CSP).
• Demonstrated experience in a role requiring significant mentoring and providing expert guidance to operational teams without direct supervisory authority.

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.  

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This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Accepting applications on an ongoing basis until candidate identified.