Principal Associate, Design Operations

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

As a Design Operations Principal Associate, you will play a central role in enabling our design, product, and operations teams to move faster. You will think strategically about how teams work together and design systems and structures to help scale. You have a deep understanding of best practices in program management and have successfully led cross-functional stakeholder groups to deliver quality products and experiences. In this role you will rely on your ability to influence cross-functional stakeholders, create clarity through excellent communication, and solve complex and ambiguous problems.

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• With support from leadership, you will execute a design team’s business operations. Activities range from reporting on KPIs, executing design rituals, culture, and fostering overall positive team health for assigned portfolios and initiatives.

• Share design operations expertise with team members

• Support onboarding of new and returning employees

• Engage with associates and leaders across the portfolio to identify and solve complex problems that increase the ROI of design teams. 

• Enable high quality design outcomes by maintaining and scaling design standards and practices across portfolios including identifying any bottlenecks in the workflow or opportunities to improve the design process and outcomes for the entire span of programs. 

• Collaborate with partners across Design and other organizations on priority projects and initiatives, scaling best practices, and building new processes to ensure the organization is well managed

• Contribute to and facilitate agendas, participate in collaboration sessions, and build scalable frameworks to drive teams towards positive outcomes

• Identify project and initiative needs with regards to design process, tools, documentation, asset management. With leader approval, implement necessary changes to make sure teams and projects are operating at optimum efficiency

• Contribute to and execute project management routines to ensure teams are delivering against established goals and objectives

• Consistently use industry best practices that drive delivery, collaboration, and risk mediation across projects and initiatives

• Create scalable artifacts for reuse within and outside of the assigned portfolio

• Provide clear communication to cross-functional leadership on project and initiative status, resources, issues, and priorities.

• At least 3 years experience in a project manager, program manager, or design operations role

• At least 2 years of experience leading project delivery for cross functional projects

• 2+ years experience in the execution of operational, creative, or project tasks as part of a design function

• Experience managing partner relationships

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).