Market Operations Specialist

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Key Accountabilities:

• Onboarding of new clients, including the set-up, administration of participating organizations and technology vendors.
• Support Participants with their market access needs, including certifying Participant technology and troubleshooting requests related to complex trading and/or technical issues, and setting / supporting Participant configuration changes.
• Support the effective operation of our core US equities production trading enterprise by; servicing cancel order and trade requests, system health monitoring, conduct exception report reviews, clearing support, and monitor trade activity
• Key member of our US equities contact center, providing immediate, professional, and accurate level one support to a wide range of Participants from traders and technology professionals, to business leaders and back office professionals
• Provide a continuous feedback loop with the broader AlphaX US team to ensure the optimal Participant experience.
• Engage in the business requirements, Participant readiness and user acceptance testing process for new equities trading corporate and operational deliverables
• Support the delivery of all Business Continuity, Incident Management and Disaster Recovery plans
• Advocate for continuous process optimization through Participant feedback and industry best practices
• Liaise across all AlphaX US teams to provide the best operational support, including compliance/regulatory departments, product, sales, finance, and data analytics

Must haves:

• 2+ Years of US financial markets required
• A friendly, professional demeanor and ability to excel in a fast paced trading floor/team-oriented environment
• Passionate about the Participant experience with an analytical, detail oriented, and problem solving approach
• Possesses genuine interest in US equities markets and the Market Operations role
• Committed, quick to learn and grasp new technology and concepts while managing time effectively
• Strong personal initiative with a proven track record of taking full project ownership and delivering results
• Excellent communication and interpersonal skills
• SIE and Series 99 certifications will be required within four months of hire
• Knowledge of the FIX protocol is preferred

This role is hybrid (3 days in the office/week) - based in New York City, NY.

Salary Range: ...$95,000/year - 105,000K/year USD

Please note that the Salary Range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.