Fleet Operations Associate

·        Consolidate, maintain, validate, and clean data across fleet systems, including Fleetio, FFM, TR database, asset inventory, MVR/Safety, and Accident Management files.

· Maintain accurate customer asset, vehicle, driver, plate, group, and related fleet data, including required data housekeeping and updates.

· Complete fleet administration activities, including missing TR reports, VIN decoding, custom fields, vehicle and driver updates, subscriptions, decommissioning, and group maintenance.

· Perform data analysis, reconciliation, and file comparisons across fleet applications.

· Generate and distribute recurring and ad hoc reports as assigned by the Ford Core Fleet Team.

· Process and track assigned work queues, tickets, open issues, and customer cases through to completion.

• High school diploma or equivalent
• 3-5 years of experience within a contact center, customer service or customer experience environment is required.
• Previous administrative or operational support experience is required.
• Prior experience in fleet management, data processing, reporting, or a back-office administrative environment preferred.
• Experience working with CRM systems, particularly Salesforce, is preferred.
• Experience with fleet systems, vehicle administration, Title & Registration, MVR/Safety, or Accident Management would be advantageous.

•  Hours of operation are Monday - Friday:  8-hour shift would fall somewhere in between
• On-site position 
• Pay rate of $18.96 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) 
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs 
• Employee Rewards Program 

 About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.

• Win together – We succeed as one—celebrating, supporting, and showing up for each other.

   

• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

   

   

   

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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