Shift Supervisor RPT-WSAAF EXPRESS-Mon-Fri 0500-1900 varied schedule

Responsible for shift operation of an Exchange branch facility. Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned areas. Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Job Description
As a SHIFT SUPERVISOR, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.  You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.


Job Qualification:

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives
• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way
• Able to lift 50 pounds, bending, and squatting

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills & Basic computer skills
• Previous retail supervisory experience preferred
• Applicant needs to be comfortable with handling large amounts of cash, long hours on their feet, and great customer service skills. 
• Flexible Schedule within the facilities operational hours