Group Reservations Coordinator

Group Reservations Coordinator 

Position Summary 

The Group Reservations Coordinator serves as the primary contact for group room reservations following the turnover of business from Sales team. This role is responsible for managing all aspects of guest room reservations for assigned groups, ensuring accuracy, exceptional customer service, and seamless coordination between clients and hotel departments. The ideal candidate is highly organized, detail-oriented, and committed to delivering an exceptional guest and client experience from contract turnover through arrival. 

Key Responsibilities 

·         Establish and maintain initial block and hotel inventory upon file turnover from the Sales team. 

·         Serve as the primary liaison for all guest room reservation matters related to assigned group bookings through arrival. 

·         Build and maintain strong internal relationships while providing exceptional customer service and timely communication. 

·         Collect and analyze historical booking data, including no-show and room wash patterns, to support group forecasting and inventory management. 

·         Manage rooming lists, process changes and updates, and ensure reservation accuracy throughout the planning process. 

·         Provide weekly updates on group booking trends, pickup, and reservation activity to the Revenue Management team. 

·         Collaborate closely with Sales, Revenue Management, Front Office, and Finance teams to ensure successful group execution and guest satisfaction. 

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications 

·         Refined verbal and written communication skills.  

·         Expert knowledge of Microsoft Office Suite, including Excel, and experience with Hyatt systems (HyRes, Reserve, Envision and OPERA reservation management systems). 

·         Excellent multitasking, organizational, and prioritization skills with the ability to manage multiple group accounts simultaneously.  

·         Excellent time management skills and the ability to meet critical deadlines.  

·         Outstanding customer service skills with the ability to build and maintain strong client relationships.  

·         Strong analytical, organizational, and interpersonal skills.  

·         High attention to detail and commitment to accuracy in reservation management, reporting, and billing processes.

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