Senior Operations Manager

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

• →Own the end-to-end implementation of approved portfolio changes, rebalances, transitions and new model portfolios across investment platforms.
• →Manage platform and service-provider relationships, including portfolio setup, fund availability, issue resolution and service standards.
• →Maintain strong operational governance, maker-checker controls, reconciliations, audit trails and exception management.
• →Oversee portfolio, holdings, AUM and implementation data, including target-versus-actual monitoring and operational dashboards.
• →Lead process improvement, workflow design, automation and technology initiatives that reduce operational risk and support scale.
• →Coordinate the operational onboarding of new adviser practices, portfolios and investment solutions.
• →Provide Portfolio Managers with clear implementation status, constraints and exceptions. Investment decisions remain with the Portfolio Management team.
• →Lead and manage the DFM Operations team, with responsibility for team performance, development, capacity planning and cross-skilling, while fostering a culture of ownership, accuracy and continuous improvement.

These responsibilities offer an overview and a general outline of the role and are not exhaustive.

• 8+ years of relevant experience in DFM, investment operations, asset management, multi-management, wealth management or an investment platform.
• Practical knowledge of model portfolios, portfolio rebalancing, unit trusts/CIS portfolios and discretionary investment implementation.
• Experience working with LISPs, investment platforms, administrators and investment professionals.
• Strong understanding of operational risk, controls, reconciliations, data quality and regulatory record keeping.
• Proven people-leadership and stakeholder-management experience.
• A track record of improving processes and using data, workflow or automation to make operations more effective.
• A relevant tertiary qualification in finance, investments, commerce, accounting, economics, business science or a related discipline.
• Category II FSP/DFM experience and exposure to local and offshore implementation would be advantageous.

• Accountable, detail-oriented and comfortable taking ownership through to resolution.
• Investment-aware, control-minded and able to challenge incomplete or impractical instructions.
• Collaborative, service-oriented and confident working across Investment, Compliance, Risk, Technology and external providers.

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!