IT Program Manager

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Every donation processed, every campaign that lands, every supporter who stays engaged — that's the technology you'll help build and deliver.

As IT Program Manager, you'll manage the digital platforms behind one of the world's leading humanitarian organizations, directly enabling the fundraising that funds life-saving programs for displaced communities across the globe. This is a high-impact, fast-paced role at the intersection of technology delivery, stakeholder engagement, and mission-driven purpose.

You'll be a core member of our Project Management team, working across a modern MarTech ecosystem — including donation and e-commerce platforms (Fundraise Up, Springboard), our website (Drupal), Salesforce CRM, Databricks, email marketing (Pardot), and SMS platforms (Mobile Commons, Mogli). You'll own the delivery of enhancements, integrations, and new capability launches that keep the IRC's digital supporter experience best-in-class.

• 3-6 years of experience in IT project or program management, ideally across e-commerce systems, donation platforms, website CMS, or other Marketing Technology.
• A strong track record of delivering multiple concurrent projects on time and within budget.
• Hands-on experience with Agile methodologies (Scrum, SAFe, or similar).
• Experience using project management tools such as Jira or Monday.com.
• Excellent stakeholder management and communication skills - comfortable engaging with variety of project collaborators from developers to executives.
• Strong analytical and problem-solving skills, with the ability to synthesize data and drive decision-making.
• High levels of organization, initiative, and the ability to work independently in a distributed and fast-paced environment.

• Experience with any of the platforms in scope: Fundraise Up, Springboard, Drupal, Salesforce, Pardot, Databricks.
• Familiarity with non-profit fundraising, digital marketing, or supporter engagement processes.
• Experience managing third-party vendors and project budgets.
• Knowledge of SDLC methodologies (Waterfall and Agile).
• Proficiency in Microsoft Excel, PowerPoint, and Visio for producing high-quality project artifacts.

• A PMP, CSM, CSPO, or SAFe certification.
• Experience working in international development, human rights, or a related field.
• An understanding of payment processing platforms (Stripe, PayPal, etc.).