Operations Supervisor- Food & Beverage/Rooms

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OperationsOperations Manager

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Overview

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

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OperationsOperations Manager

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Operations Supervisor- Food & Beverage/Rooms is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, Housekeeping, Front desk and any other Operations department related areas operated by Hyatt.

Duties include:

Responsible for supporting the leaders of the Food and Beverage and Rooms operations in the front and back of the house
Implement and maintain F&B sales/marketing programs
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance
Support operations of the payroll, reports, forecasts, inventory and budget for food and beverage operations
Coordinate food and beverage and rooms operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Exercise quality control for both food and beverage and guest rooms
Maintaining Hyatt standards of service and ensure their implementation
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Staff
Coach and counsel employees to reflect Hyatt service standards and procedures

2 years or more of progressive hotel Food and Beverage and Rooms experience (typically with Hyatt)
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear and concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience implementing new F&B/Rooms concepts