1793 - Tier II Operations Manager

Sigma Defense is seeking a Tier II Operations Manager to join our team in Perry, GA. The hired candidate will lead the 24/7/365 Operations Center, combining hands-on technical direction with personnel management, service accountability, and development of operational capabilities.

Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

• 5+ years of relevant experience (if candidate possesses a Bachelor’s degree).
• 9+ years of experience (if candidate possesses an Associate’s degree or qualifying major technical certification).
• 12+ years of relevant experience (if candidate does not possess a degree).
• Candidate must possess 3+ years of technical operations supervision or management experience.
• DoD 8140 Intermediate-level qualification applicable to the assigned work role.
• ITIL Foundation certification required.
• Experience ticketing and maintaining records using systems such as Remedy, ServiceNow, or COLTS.
• Experience with Microsoft 365 suite.
• Advanced understanding of SATCOM/RF, IP networking, secure transport, monitoring, IP multicast, and advanced routing concepts.
• Demonstrated technical operations leadership, incident management, personnel supervision, and customer communication.
• Must be a U.S. citizen.

• Bachelor's degree from an accredited college or university in a technical field of study.

• Candidate must possess or have the ability to obtain an active Top Secret security clearance or higher.
• A clearance will not be sponsored.

• Manage personnel, shift schedules, performance, leave coverage, training, and continuity of Operations Center services.
• Direct major incident coordination, participate in complex troubleshooting, and ensure end-to-end ownership of user service issues.
• Establish and improve service-management practices, external communication processes, operational references, and escalation procedures.
• Oversee accurate incident and activity records, operational reporting, service metrics, problem management, and documentation quality.
• Lead phased development of monitoring capabilities, technical access, team proficiency, and internal operational processes.
• Report primarily on-site during normal business hours, with after-hours management escalation availability; occasional CONUS travel.