Client Delivery Manager

UpClear provides software to growing Consumer Goods brands, helping them plan & analyze volumes, revenue and trade promotion.  Our software BluePlanner facilitates collaboration, efficiency, and holistic business analysis throughout the distribution process. We serve clients at various stages of growth across America, Europe and Asia.

Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine consecutive years. UpClear's global headquarters is in New York City and we have offices in London, Paris, and Singapore.

• Develop SaaS consulting and implementation experience and expertise in the CPG / Retail industry
• Opportunities to grow within technical and other areas such as strategy, marketing, and sales activities
• Get on the ground floor of a startup-like company that already has a global reach

As Client Delivery Manager, you will be part of UpClear’s global Delivery team. You will work with our clients (primarily in the US) to deploy our SaaS software as well as provide project management support to our existing client base. The role involves developing and managing project plans, running discovery workshops to gather clients requirements , managing project communications externally and internally, and directing technical resources on our Solutions team. The role includes periodic travel (less than 10%) to client locations for discovery, design, and training sessions but is otherwise office based. 

We are seeking candidates with a strong consultative mindset who enjoy partnering with clients to solve complex business challenges. In this role, you will become a subject matter expert within a specific product stream.

You have opportunities for advancement as the company grows and you develop expertise and project management skills. 

• →Lead the end-to-end delivery of TPM software implementations from scoping and design to deployment and post-go-live support, including managing system integrations with third party systems. 
• →Serve as the primary liaison between CPG business stakeholders and technical delivery teams, translating business requirements into actionable plans. 
• →Manage multiple concurrent projects, including enterprise-level implementations with large stakeholder groups and intricate system integrations that involve a mix of configuration and tech deliverables  
• →Identify key opportunities with clients and upsells where appropriate to drive more value both for client and UpClear 
• →Establish broad TPx functional expertise across BluePlanner modules and features 
• →Maintain strong customer relationships by understanding their business needs and motivations 
• →Identify and raise potential risks and escalations to direct manager, supporting the management of project scope, budget, and timelines within defined parameters. 
• →Test software functionality ahead of deployment to clients 
• →Train clients on software usage and best practices 
• →Lead the change management plan including training, communications, and post-go-live support 
• →Full documentation of system configuration for full project handover  

• Bachelor’s degree with a minimum 4-6 years of work experience, including Business Analysis and Project management 
• TPM Software Experience. Familiarity with leading TPM platforms
• CPG Industry Knowledge. Understanding of CPG trade terms, promotional spend tracking, and customer planning cycles. 
• Ability to manage delivery through both Agile sprints and milestone-based approaches. 
• Strong collaboration and project management skills 
• Strong stakeholder management and persuasion skills 
• Ability to quickly diagnose and address issues/concerns from multiple levels of the client organization and communicate effectively 
• Ability to successfully manage ambiguity and adapts to changing conditions during project planning and execution 
• Ability to work with standard oversight and identify ways to contribute “above and beyond” day to day tasks 
• Ability to take initiative to establish better “Ways of Working” in the organization and serve as an example and mentor to more junior resources 
• Team player with the willingness to step up when needed