Senior IT Operations Team Leader

Join Intracom Defense (IDE), Greece's top tech defense company.

Our mission? To innovate, create, and deliver cutting-edge technology on a global scale.

At IDE, we research, design, develop, and manufacture groundbreaking products, systems, and solutions in sectors such as Tactical Communication and Information systems, Missile Electronics, Surveillance solutions, Hybrid Electric Power systems, Next-gen Unmanned Air and Sea platforms and disruptive technologies (such as Artificial Intelligence, Cyber Security).

As a key player in international defense, IDE is a registered NATO supplier and participates in international development and production programs, as well as in industrial cooperation programs for the defense sector.

Last but not least, IDE is a trusted and leading company in EU research and development programs, where research and innovation are the key elements for the upcoming technological breakthroughs.

In IDE we invest in people and technology!

We're not just about defense— we're about shaping the future!

We’re on the lookout for a highly experienced, technically accomplished Senior IT Operations Team Leader to lead our Network, Systems Administration, and IT Helpdesk functions.

This is a hands-on technical leadership position, requiring the ability to design, troubleshoot, optimize, and secure enterprise infrastructure while managing day-to-day IT operations and technical support teams.

The successful candidate will combine strong hands-on technical expertise with proven team leadership experience in complex corporate IT environments.

• → Lead, mentor, and coordinate Network Engineers, Systems Administrators, and IT Helpdesk personnel.

• →Take technical ownership of enterprise networks, servers, virtualization platforms, storage, and core infrastructure services.
• →Design, implement, maintain, and troubleshoot complex LAN/WAN, VLAN, VPN, routing, switching, wireless, and firewall environments.
• →Administer Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft 365, and hybrid infrastructure.
• →Manage VMware/Hyper-V/ProxMox virtualization, Windows/Linux servers, backup, disaster recovery, and infrastructure monitoring.
• →Oversee IT Helpdesk operations, incident escalation, service requests, SLAs, and end-user support.
• →Lead root-cause analysis and resolution of critical infrastructure incidents, including complex cross-platform failures.
• →Implement infrastructure hardening, patch management, vulnerability remediation, privileged access controls, and operational security measures.
• →Manage infrastructure upgrades, migrations, capacity planning, technical documentation, and external technology vendors.
• →Ensure infrastructure availability, performance, resilience, and business continuity .

• Friendly and Dynamic Working Environment.
• Competitive Remuneration package directly dependent on the candidate's qualifications and experience.
• Opportunities for Continuous Learning of state-of-the-art technology and career development.
• Private Health Insurance.
• Corporate transportation from metro stations.
• Onsite dining facilities.
• Work-Life Balance initiatives.

Required:

• Bachelor’s degree in Information technology or Computer science or related field..
• 12+ years of demonstrable professional experience covering enterprise networking, systems administration, and IT technical support in corporate environments.
• Professional experience in an IT infrastructure/operations department of a major bank or established software house would be highly appreciated.
• Proven experience leading multidisciplinary technical teams, including senior engineers and IT support personnel.
• Expert-level knowledge of enterprise TCP/IP networking, routing, switching, firewalls, VPNs, and network troubleshooting.
• Solid understanding of cybersecurity principles, IT service management, change management, and infrastructure availability.
• Advanced administration and troubleshooting skills in Microsoft enterprise environments, Active Directory, Windows Server, and Microsoft 365.
• Strong analytical, problem-solving, organizational, and stakeholder-management capabilities.
• Fluency in Greek and English, both written and spoken.

Desired:

• Experience operating infrastructure in highly regulated, security-sensitive, or high-availability environments.
• Strong practical experience with virtualization, backup/recovery, storage, monitoring, and enterprise endpoint management.
• Relevant certifications such as CCNP, Microsoft certifications, VMware VCP, ITIL, or equivalent.
• Excellent communication, prioritization, documentation, and stakeholder-management skills.

• Enterprise Networking (LAN/WAN, TCP/IP, VPN, Routing & Switching).
• Microsoft 365, Active Directory, Windows & Linux.
• Virtualization (VMware, Hyper-V, Proxmox).
• Infrastructure Security, Firewalls & Vulnerability Management.
• Server, Storage, Backup & Disaster Recovery.
• Infrastructure Monitoring & Troubleshooting.
• IT Service & Incident Management.
• Technical Leadership, Team Coordination & Mentoring.
• Analytical Thinking & Problem-Solving.
• Decision-Making, Prioritization & Stakeholder Management.

 Ready to Join Us
At IDE, you’re not just taking a job, you’re stepping into a career where you can grow, innovate and make a difference.

If you are ambitious, and ready to take on the challenge, we want to hear from you!

All applications will be treated with strict confidentiality.