Project Manager, Implementation

United StatesRemoteFull-timemid

OperationsProject Manager

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Quick Summary

Key Responsibilities

Support Implementation Managers and Directors across multiple concurrent client implementations, ensuring project timelines, milestones, deliverables,

Requirements Summary

Industry experience: At least 1 year of experience in healthcare, healthcare revenue cycle management, or a related industry.

Technical Tools

OperationsProject Manager

In this role, you will help deliver successful client implementations by coordinating projects, aligning stakeholders, and ensuring solutions are deployed on time and according to expectations. You will work closely with implementation leadership, internal teams, and clients to manage project milestones, maintain clear communication, and ensure deliverables meet established standards. Your responsibilities will extend beyond initial implementation to include post-launch stabilization and the transition to ongoing client operations. Working in a growing healthcare-focused environment, you will contribute to improving operational efficiency and delivering solutions that support patients and healthcare organizations. This opportunity is ideal for an organized, proactive professional who enjoys managing multiple priorities and building strong client relationships. You will join a collaborative and fast-moving team where adaptability, accountability, and continuous improvement are valued.

Coordinate implementation projects: Support Implementation Managers and Directors across multiple concurrent client implementations, ensuring project timelines, milestones, deliverables, and responsibilities are clearly defined and monitored.
Manage project execution: Track implementation progress, identify potential delays, coordinate dependencies, and proactively address risks to ensure projects remain on schedule and within scope.
Maintain client relationships: Serve as a day-to-day point of contact for clients throughout the implementation process, providing consistent updates, addressing questions, and ensuring expectations remain aligned.
Facilitate cross-functional collaboration: Work closely with internal departments and client stakeholders to coordinate activities, resolve implementation challenges, and maintain smooth project execution.
Support post-go-live stabilization: Coordinate activities following implementation launch, monitor outstanding items, and facilitate a seamless transition to Delivery and Client Success teams.
Develop project documentation: Create, maintain, and organize implementation plans, standard operating procedures (SOPs), client-specific workflows, and other essential project materials.
Ensure documentation quality: Verify that implementation records and deliverables are complete, accurate, organized, and consistent with internal standards.
Drive continuous improvement: Help identify opportunities to improve implementation processes, strengthen coordination, and enhance the overall client onboarding experience.

Requirements

~1 min read

Industry experience: At least 1 year of experience in healthcare, healthcare revenue cycle management, or a related industry.
Implementation or project coordination experience: At least 1 year of experience in client-facing implementation, project coordination, business operations, or a comparable role.
Project management skills: Solid understanding of project management fundamentals, including timeline management, milestone tracking, risk identification, deliverable coordination, and stakeholder communication.
Healthcare knowledge: Familiarity with healthcare claims and remittance data, particularly 837 and 835 transactions, as well as general revenue cycle management workflows. Deep technical expertise is not required.
Communication skills: Strong written and verbal communication abilities, with the confidence to interact professionally with clients, internal teams, and leadership.
Organizational abilities: Excellent attention to detail and the ability to manage multiple projects, competing priorities, and deadlines simultaneously.
Problem-solving skills: A proactive approach to identifying potential challenges, coordinating solutions, and keeping implementation activities moving forward.
Adaptability: Ability to thrive in a dynamic, growing environment where priorities and processes may evolve.
Collaboration: Strong interpersonal skills and the ability to build productive relationships across different teams.
Remote work readiness: Ability to work independently from home in a dedicated, quiet, and distraction-free workspace.

What We Offer

~2 min read

✓Competitive benefits package designed to support employee health, financial security, and overall well-being.

✓Healthcare coverage: Medical, dental, and vision insurance.

✓Financial protection: Life insurance, short-term disability, and long-term disability coverage.

✓Retirement savings: Access to a 401(k) plan.

✓Paid time off: Generous PTO policy and paid holidays.

✓Remote flexibility: Fully remote position within the United States.

✓Professional development: Opportunity to gain experience in healthcare implementation, revenue cycle operations, and client relationship management.

✓Growth opportunities: Join a growing organization in an evolving industry, with opportunities to contribute to process improvements and business innovation.

✓Collaborative environment: Work alongside dedicated professionals in a culture that values teamwork, accountability, and meaningful results.

✓Location preferences: Priority consideration is given to applicants residing in Alabama, Arkansas, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Maine, Michigan, Missouri, Mississippi, North Carolina, New Mexico, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia.