Senior Project Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Project Manager is responsible for the regional oversight and delivery of small project works across APAC. The role will manage a portfolio of projects with individual values up to US$150,000, including projects with a reasonable degree of technical, operational or stakeholder complexity.

The role holder will provide leadership across multiple project workstreams and ensure that teams such as IT, Engineering, Facilities Management, Workplace, Security, Finance, Procurement, Business Units, landlords, consultants and contractors work together to deliver agreed project outcomes.

The role will also support the Regional MAC Lead in the development and implementation of continuous improvement of the regional small-projects delivery strategy, operating model, processes, reporting and technology solutions.

Regional Oversight

• Provide regional oversight of small project works across APAC, ensuring consistent delivery, governance, reporting and service standards.
• Maintain a clear regional view of the small-projects portfolio, including current demand, delivery status, project value, key milestones, risks, issues and upcoming priorities.
• Coordinate with country and regional teams to understand local requirements, constraints, resource needs and delivery performance.
• Support consistent implementation of the agreed small-projects operating model across hub and branch locations.
• Identify regional trends, recurring issues and opportunities to improve project delivery.

Small-Projects Strategy and Process Improvement

• Lead the development and ongoing improvement of the regional strategy for delivery of small projects.
• Develop and maintain project delivery processes, governance requirements, templates, controls and escalation routes suitable for projects up to US$150,000.
• Use project data, stakeholder feedback and lessons learned to improve the small-projects operating model.
• Promote consistent, simple and efficient ways of working while allowing for justified local requirements.
• Share good practice and successful project solutions across the APAC region.

Project Delivery

• Take responsibility for the effective delivery of assigned projects from initial brief and planning through design, procurement, implementation, handover and close-out.
• Ensure projects are delivered safely and within approved scope, schedule and budget.
• Develop clear project plans with agreed milestones, roles, responsibilities, dependencies and decision points.
• Manage multiple projects at different stages and coordinate dependencies between projects and workstreams.
• Attend site and supervise projects and delivery teams as and when needed
• Protect business-as-usual operations when delivering work in live environments.
• Lead project meetings, maintain clear actions and decisions, and ensure issues are progressed to resolution.
• Ensure project documentation, approvals, testing, commissioning, handover information and financial close-out are completed.

Team Leadership and Collaboration

• Lead project teams and workstream leads, including contributors who may not report directly to the role holder.
• Set clear objectives, deliverables and expectations for each workstream and hold project participants accountable for agreed actions and outcomes.
• Create a collaborative working environment that supports open communication, teamwork and constructive challenge.
• Delegate work effectively and provide appropriate direction, support and oversight.
• Coach and support project managers, coordinators and workstream leads to improve delivery capability.
• Build strong working relationships with regional and country stakeholders, Business Units, Facilities Management, Engineering, IT and other support functions.
• Bring together specialist inputs and ensure all workstreams operate to one coordinated project plan.

Regional Coordination, Information and Statistics

• Liaise regularly with regional counterparts, local small-project teams and Facilities Management teams to gather accurate and timely information relating to MAC and small projects.
• Collect and consolidate project information and statistics, including project volumes, values, progress, completion status, delivery performance, risks, issues and other agreed measures.
• Check the quality and completeness of information received and follow up with the relevant teams where clarification or additional detail is required.
• Maintain reliable regional project records and data to support management oversight, planning, decision-making and performance reviews.
• Use available information to identify trends, recurring concerns, areas of strong performance and opportunities for improvement.

Reporting

• Create and deliver regular and ad hoc reports on MAC and small-project activity as required.
• Prepare clear reports for operational, regional and senior stakeholders, using the level of detail appropriate for the audience.
• Report on project status, pipeline, financial position, key milestones, risks, issues, decisions, delivery performance and planned next steps.
• Coordinate inputs from regional counterparts, small-project teams, Facilities Management teams and other workstreams to produce complete and consistent reporting.
• Present report findings, key messages and recommended actions when required.
• Continuously improve reporting quality, consistency, accuracy and efficiency.

Technology and Digital Improvement

• Take an active role in the selection, testing, rollout and implementation of new technology that supports improved small-project processes and service delivery.
• Work with regional counterparts, project teams, Facilities Management, IT and other stakeholders to define business requirements and practical use cases.
• Support pilot activity, user testing, data review, implementation planning, communications, training and adoption.
• Promote consistent and effective use of approved project management, reporting and workflow systems.
• Identify opportunities to use technology and automation to reduce manual activity, improve data quality, simplify reporting and provide better portfolio visibility.
• Gather feedback after implementation and support changes needed to improve the effectiveness of new tools and processes.

Stakeholder Management

• Build trusted relationships with Business Units, regional and country leadership, Facilities Management, Engineering, Workplace, IT, Security, Finance, Procurement and other relevant functions.
• Engage stakeholders early to confirm requirements, priorities, approvals, responsibilities and communications needs.
• Provide clear and timely information on project progress, risks, issues and decisions.
• Present options and recommendations to support timely and informed decisions.
• Coordinate effectively with landlords, consultants, contractors, suppliers and property management teams.

Governance, Risk, Safety and Quality

• Ensure projects follow the required client and service-provider project processes, controls, approvals and reporting standards.
• Maintain clear project governance, including roles, responsibilities, decision rights and escalation routes.
• Identify, manage and report project risks, issues, assumptions, dependencies and changes.
• Ensure appropriate health, safety, environmental and quality requirements are established and followed.
• Ensure tendering, vendor appointments, contracts, permits and approvals are completed in line with applicable requirements.
• Hold delivery partners accountable for their agreed obligations and performance.
• Ensure appropriate quality checks, testing, commissioning and operational acceptance are completed before close-out.
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Financial and Commercial Management

• Establish and maintain approved project budgets, cost forecasts, commitments, accruals and final cost projections.
• Manage project changes so that cost, schedule, scope and risk impacts are understood and approved before implementation.
• Identify value engineering and cost-saving opportunities without compromising safety, quality, compliance or operational requirements.
• Provide accurate and timely financial reporting and early warning of forecast variance or commercial risk.
• Support regional budgeting and project forecasting by providing reliable scope, cost and timing information.
• Support achievement of relevant service levels, key performance indicators and contractual requirements.

Project Close-Out and Continuous Improvement

• Ensure project scope, financial, contractual, technical and operational close-out requirements are completed.
• Lead project reviews and document lessons learned and improvement actions.
• Confirm whether the intended project outcomes were achieved and identify any follow-up actions.
• Share useful lessons, standards and case studies with project and Facilities Management teams across APAC.

Experience and Qualifications

• Degree or equivalent professional qualification in Project Management, Construction Management, Engineering, Real Estate or a related discipline.
• Typically 10 or more years of relevant project or programme delivery experience in Corporate Real Estate, construction, facilities or a similar operational environment.
• Experience delivering multiple projects at the same time, including projects up to at least US$###### or projects of similar complexity and risk.
• Proven ability to lead regional and cross-functional teams in a matrix environment.
• Experience working with IT and other specialist workstreams as part of integrated project delivery.
• Good knowledge of project planning, design coordination, procurement, contract administration, construction delivery, commissioning and close-out.
• Experience in project financial management, forecasting, change control and commercial risk.
• Experience in regional reporting, data consolidation and preparation of management reports.
• Experience supporting the rollout and implementation of project technology, workflow tools or process improvements is preferred.
• Corporate office project experience is required. Technical facilities or engineering experience is beneficial.
• Professional project management certification such as PMP, PRINCE2, RICS, CIOB or equivalent is preferred.
• Fluent written and spoken English is required. Additional APAC language capability is beneficial.
• Proficiency in Microsoft Office and relevant project planning, reporting and document-management systems.

Leadership and Personal Qualities

• Strong team leadership and the ability to create clarity, direction and accountability.
• Ability to influence and coordinate stakeholders across functions, countries and levels of seniority.
• Clear and confident written and verbal communication.
• Strong organisation, planning and problem-solving skills.
• Commercial awareness and sound judgement.
• Ability to manage competing priorities and remain effective in a fast-paced environment.
• Collaborative, practical and focused on delivery.
• Willingness to challenge constructively, make decisions and take ownership of outcomes.
• Commitment to continuous improvement, consistent processes and effective use of technology.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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