ServiceNow Experience Designer

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Quick Summary

Key Responsibilities

onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection). Create UX artifacts such as personas, journey maps, empathy maps,

Technical Tools

Other

Responsibilities

~1 min read

→Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
→Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
→Plan and run usability tests, and turn findings into design improvements.
→Design and configure experiences in Employee Center, SOW, and UI Builder.
→Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.

Requirements

~1 min read

6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
Strong skills in user research, journey mapping, and usability testing
Good communication and stakeholder management

Employee Center Essentials badge
Service Operations Workspace (SOW) Bootcamp badge
UI Builder Fundamentals badge/certification

Location & Eligibility

Where is the job

Not specified

Location terms not specified

About this job

Pay per year: ≈ $145,600–$166,400 a year; 131% above the $67,500 median for Other jobs on Jobera (139,609 salaries).
Posted: Today
Employer: has 59 open jobs on Jobera.