Program Manager, Project Services

In this role, you will help shape how work moves through Project Services. You will partner closely with Sales, Client Success, Service, and internal delivery teams to evaluate new opportunities, determine the right project approach, define timelines, and align work to the right internal resources.

This role also carries a second critical responsibility: when business needs require it, you will directly lead large, complex, billable projects from scoping through delivery. That means success in this role requires both strong front-end judgment and strong execution discipline.

The right person for this role knows how to move between the big picture and the operational details. You can assess client needs, navigate competing priorities, make sound recommendations, and create clarity across multiple stakeholders. You build trust quickly, communicate with confidence, and keep work moving forward in a way that supports both client success and internal effectiveness.

If you’re someone who enjoys solving complex problems, improving how work gets done, and stepping in to lead important projects when needed, you’ll have the opportunity to make a meaningful impact here.

• Partner with Sales, Client Success, Service, and delivery teams to evaluate new client opportunities and determine the most appropriate project type and delivery approach
• Assess project complexity, business needs, timelines, and resource requirements to help ensure work is set up for success from the start
• Act as a central point of coordination across internal teams to create alignment on project direction, ownership, and timing

• Directly manage large, complex, client-facing, billable projects when business needs require additional project leadership support
• Build and manage project plans, timelines, milestones, risks, dependencies, and stakeholder communications
• Drive accountability across cross-functional teams to ensure high-quality execution and a strong client experience

• Provide insight into capacity trends, delivery constraints, and future resource needs
• Help leaders and partners make informed decisions about project routing, prioritization, and staffing
• Surface delivery risks early and recommend practical solutions that balance client needs with operational realities

• Identify opportunities to strengthen processes, improve project intake and scoping, and increase delivery effectiveness
• Recommend and apply best practices that enhance consistency, efficiency, and client outcomes
• Use critical thinking and sound judgment to navigate new situations and solve problems in a thoughtful, practical way

• Develop trusted working relationships at all levels of the organization
• Communicate clearly and effectively with internal stakeholders and clients
• Bring a collaborative, solutions-focused mindset to complex or ambiguous situations

• 5+ years of Project Services experience in Comp Services required
• Proven experience leading medium to large cross-functional, client-facing projects from scoping through delivery
• Demonstrated ability to manage large, complex billable projects when needed
• Strong knowledge of project management processes, tools, and structured methodologies
• Strong judgment in assessing project scope, resource needs, delivery risk, and project approach
• Ability to work comfortably at both the strategic and execution levels
• Strong communication skills, both written and verbal
• Ability to manage multiple shifting priorities with flexibility and discipline
• Learning agility, critical thinking, and comfort applying sound judgment in new situations
• Ability to work independently and effectively in a collaborative, matrixed environment
• Experience coaching, mentoring, or supporting less experienced team members

A college degree is great, but not required. What’s more important is having the skills and experience to do the job. Other acceptable experience could include:

• Experience noted above, or
• Military experience. We recognize and value the discipline, adaptability, leadership, and problem-solving skills Veterans bring and are committed to providing an environment where those strengths can continue to grow.

• Experience bringing industry expertise to client solutions and applying best practices through strong internal or client consultation
• Strong process orientation with high attention to detail
• A track record of taking initiative, finding solutions, and driving positive outcomes
• Ability to stay focused and effective across multiple demands
• Proficiency with Microsoft Office and experience using ADP Workforce Now and internal tools
• Experience in the Human Capital Management (HCM) industry and/or knowledge of payroll
• PMP, PgMP, PHR, SPHR, CCP, CBP, HCS, or similar professional certifications

• Be yourself in a culture that values equity, inclusion, and belonging
• Join Business Resource Groups that help you build connection and community across ADP
• Grow your career in an agile, dynamic environment with meaningful opportunities to develop
• Continue learning through training, mentorship, and hands-on experiences
• Access best-in-class benefits starting on Day 1
• Support your well-being with resources that help you take care of yourself and each other
• Be part of a company committed to making a positive impact in the communities where we work and live
• Get paid to give back through company-supported volunteer time