Shift Supervisor - Security

• →Ensure consistent high-quality service to all our team members and guests.
• →Patrol property to ensure safety of guests and team members.
• →Delegate authority, assign responsibilities and work schedules to department staff, and monitor for timely and proper completion.
• →Investigate incidents and guest complaints and produce summary report of findings.
• →Check for and report safety hazards.
• →Respond promptly and appropriately to guest and team member incidents and accidents. Write reports.
• →Monitor customer and employee passage in and out of casino.
• →Answer all calls promptly and professionally.
• →Participate in routine drills as assigned.

• Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills.
• Requires the ability to manage multiple priorities in a fast-paced environment.
• Must be able to maintain a flexible work schedule that includes nights, weekends and holidays.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.

• Must acquire and maintain CPR certification.
• Must possess valid driver's license and maintain good driving record.

• Must have a professional demeanor and presence with the ability to interact with individuals at all levels in the Company and in external organizations.
• A high school diploma or GED equivalent is required.
• One to three years’ experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred.
• Gaming industry experience is required.
• Must possess excellent guest service skills to effectively deal with guests.

A casino environment exposed to bright flashing lights, noise, smoke, and varied temperatures.  Use of elevator and stairs.   May occasionally be in an outdoor environment, exposed to varied weather conditions.

• $21.63

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.