Senior Service Review Lead

About the role
In this role, you will lead and strategically shape the City’s Service Review Program, applying evaluation methodologies and evidence-based assessment to inform organisational priorities. You will govern and continuously enhance the Service Review Framework, ensuring alignment with legislative obligations, long-term financial sustainability and Council’s strategic direction, while providing authoritative advice to the CEO, Executive Leadership Team and Councillors.

Work type: SPL contract, full time
Classification: SPL at $153,057 pa plus super

Key responsibilities include:

• Lead, design and govern the enterprise-wide Service Review Framework, ensuring consistency, transparency and alignment with legislative requirements and long-term strategic objectives.
• Develop and oversee the multi-year Service Review Program roadmap, prioritising reviews based on strategic risk, financial sustainability and community impact.
• Lead cross-organisational review processes, influencing senior leaders and stakeholders to drive alignment with strategic priorities.
• Lead the analysis and assessment of service performance and community need, applying financial, operational, and benchmarking analysis to evaluate efficiency, effectiveness, and alignment with Council’s strategic objectives.
• Responsible for the development of evidence-based recommendations from service reviews and work with stakeholders to ensure findings are integrated into business planning, service planning, and budget processes.
• Prepare and present high-level strategic reports and recommendations to the CEO, Executive Leadership Team and Council, articulating organisational implications, risks and reform opportunities.
• Monitor and track implementation of review outcomes, ensuring progress is measured, reported, and informs continuous improvement across the organisation.

About you
To be successful in this role, you will have a tertiary qualification in public policy, business administration, economics, commerce or related discipline and significant senior-level experience leading complex service reviews, organisational reform or policy development in a comparable organisation.

Essential Experience:

• Demonstrated ability to influence and negotiate with senior executives, elected officials and external stakeholders on complex and politically sensitive matters.
• Extensive experience applying advanced analytical, financial and strategic evaluation methodologies to inform enterprise-level reform decisions.
• Excellent communication and report-writing skills, with the ability to distil complex analysis into clear findings and recommendations.
• Demonstrated ability to operate autonomously in ambiguous environments, applying high-level professional judgement to develop options and organisational strategies.
• Knowledge of local government legislative and policy frameworks relating to service delivery and organisational performance.

Preferred candidates will be required to undergo a National Police Check (funded by the City) and a current Working with Children Check.

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Alex Stebbing (Manager Organisation Planning & Performance) | Alex.Stebbing@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

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Position Description

Advertised: 11 Nov 2026 9:00 AM AUS Eastern Daylight Time
Applications close: 15 Nov 2026 11:55 PM AUS Eastern Daylight Time

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