Repair Technician

Brady Corporation is looking for a Repair Technician to join the team. The Repair Technician is responsible for troubleshooting and repairing moderate to complex Brady printing systems for sale or lease. This position will work in a fast paced team environment supporting all functions within the service team for moderate to complex print systems including documenting, troubleshooting, and repair of customer owned product or equipment.  

• Maintains customer relationships and loyalty by investigating complaints, identifying solutions and resolving problems by recommending methods, techniques and system improvements
• Documents service and installation actions by completing forms, reports, logs, and records in SAP and Salesforce
• Read, interpret and follow blueprints, diagrams, engineering specs and drawings, BOM’s, and other written instructions to accurately assemble/repair equipment and products
• Adhere to all ISO, SOX and PCI compliance requirements
• Soldering of electronic components and/or wiring
• Maintain inventory requirements at work stations
• Perform quality checks to ensure product meets quality standards
• Identify, document, and escalate all product defects to R&D
• Rework or repair assembled product/equipment according to engineering specification changes
• Perform all work in accordance with quality standards and established  safety procedures
• Perform troubleshooting, repair and maintenance for moderate to complex supported printers and applicators
• Provides support for the assembly of printer and applicator products, service and sub assemblies