Customer Operations Executive

We are seeking a highly motivated and skilled Customer Operations Executive to join our dynamic team. As a Customer Operations Executive, you'll be at the heart of the customer experience, helping our members through phone, email, and live chat while ensuring every interaction reflects our commitment to exceptional service.

 The Core duties and responsibilities of this role include the following:

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  Deliver exceptional customer support across phone, email, and live chat, ensuring every interaction is professional, empathetic, and aligned with our brand voice.

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  Respond customer enquiries and issues, resolving them efficiently while providing a best-in-class customer experience.

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  Update and manage customer accounts, ensuring customer information is accurate and maintained to a high standard.

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  Identify opportunities to improve customer retention by providing reassurance, guidance, and relevant information throughout the customer journey.

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  Maintain and improve customer support resources, including FAQs, knowledge base articles, and self-service tools, while supporting automation initiatives where appropriate.

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  Monitor customer feedback, identify recurring trends or issues, and share insights with the wider team to help improve products, processes, and customer experience.

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  Help with general operational tasks across the team to ensure the business runs smoothly.

• Customer Focus

• Communication skills

• Organisation & attention to detail

• Problem solving

• Adaptability and continuous improvement
  

Don’t meet all the listed requirements? Research shows that women and people of underrepresented groups often don't apply for jobs unless they're 100% qualified. As an equal opportunities employer, we know that diversity is a key part of our teams' successes - so if your experience doesn’t fit perfectly but this role excites you, we’d love for you to apply. We’re committed to Creditspring being an inclusive environment where employees feel welcomed, valued and listened to; we want you to thrive as your true self.

Please note that the People Team is contactable only via people@creditspring.co. Unsolicited emails to other team members will not be actioned.