Complex Claim Specialist, Cyber

AmTrust Financial Services, a fast-growing commercial insurance company, is seeking a Complex Cyber Claim Specialist responsible for: handling a mix of first- and third-party cyber claims, with significant focus on business interruption claims; managing relationships with outside counsel and vendors; and providing timely and meaningful claim trend information to underwriters and actuaries.

• →Investigating, analyzing, and evaluating claims to assess coverage liability and damages across first- and third-party cyber incidents
• →Formulating claims and litigation strategies
• →Coordinating with and supporting the engagement of outside counsel and third-party vendors – including identifying appropriate resources and monitoring costs
• →Identifying liability and coverage trends and issues with both individual and portfolio impact and formulating the processes and strategies for handlingvsuch claims as well as ensuring accurate and consistent claims management across impacted underwriting segments and lines of business
• →Facilitating the collection and analysis of claims-related data for analytic purposes
• →Reviewing and updating third party vendor panel on an ongoing basis
• →Disseminating information on claim trends to senior management and underwriting teams
• →Supporting underwriting inquiries and information requests
• →Communicating with senior executives, brokers, reinsurers, actuaries, insureds, and auditors (both external and internal)

• 5+ years of claims handling experience managing primary and excess cyber claims, with business interruption claims experience preferred.
• JD with insurance coverage litigation experience (ideally related to cyber/data privacy) is a valuable alternative. CPA is ideal but not required.
• Demonstrated ability and experience handling both first- and third-party (cyber) claims involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management
• In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills
• Demonstrated organizational skills and ability to manage multiple claims and priorities effectively
• Analytical thinker that can drive results using all facets of the legal and claims processes
• Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues
• Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints

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