Field Engineer

GPU Server Maintenance & Break Fix

Diagnose and repair hardware failures on multi-GPU servers (SXM baseboards, GPU trays, NVLink components, PCIe risers, NICs, DIMMs, NVMe drives, PSUs, fans); 

Perform component-level replacement following vendor procedures and ESD-safe handling practices; 

Run and interpret hardware diagnostics (BMC/IPMI logs, vendor diagnostic tools, GPU health checks such as nvidia-smi, DCGM and field diagnostics) to isolate faults before intervention;

Execute firmware updates (BIOS, BMC, GPU, NIC) as part of maintenance windows and break-fix workflows.

Manage the full RMA cycle: fault evidence collection, vendor ticket handling, part logistics, replacement and validation. 

Validate repaired systems back to production standards (burn-in, stress tests, link and thermal checks) before customer handover.

Deployments, Racking & Cabling 

Rack, stack and cable GPU servers and supporting equipment (switches, PDUs), respecting weight, airflow and power-density constraints of high-density racks.

Perform structured copper and fiber cabling: run, terminate, label, test and certify links (including high-speed interconnects such as 400G/NDR-class fabrics).

Verify power distribution readiness (PDU capacity, circuit balancing, redundancy) before energizing new GPU racks.

Execute server installations and decommissions end to end, including physical audit and inventory updates. 

Support the Deploy & Implementation team by confirming switch, PDU and cross-connect availability prior to activation.

New Deployment Oversight & Remote Hands Coordination

Act as the on-site focal point for new GPU deployments in your region.

Plan, brief and oversee remote hands teams at partner facilities: define work scopes, validate execution quality and sign off on completed work.

Ensure deployment work follows Latitude.sh standards for cabling, labeling, documentation and safety.

Report deployment progress, blockers and quality issues to Datacenter Operations leadership and coordinate corrective actions.

Operations & Documentation 

Respond to physical infrastructure incidents within agreed SLAs, including on-call escalations.

Maintain accurate, up-to-date documentation: rack elevations, cabling maps, asset inventory, maintenance records and runbooks.

Perform preventive maintenance and inspection routines on servers and rack-level infrastructure.

Follow and improve change management procedures for all physical interventions in production environments.

Collaborate with Network Operations, Deploy & Implementation and Electrical teams on cross-functional activities

Experience with out-of-band management (BMC, IPMI, Redfish, vendor consoles such as iDRAC/Supermicro IPMI) for diagnostics and remote troubleshooting.

Competence in structured cabling: copper and fiber standards, connector types (LC, MPO/MTP, OSFP/QSFP transceivers, DACs/AOCs), testing and certification practices.

Understanding of datacenter power fundamentals: PDU types, single vs. three-phase circuits, redundancy models (A/B feeds), and safe work practices around energized equipment.

Ability to read and produce technical documentation: rack elevations, cabling schedules, work instructions and incident reports.

Strong troubleshooting methodology: able to isolate faults systematically and document root cause.

Autonomy and ownership: comfortable being the senior technical presence on site, making sound decisions under pressure and knowing when to escalate.

Availability for regional travel between data centers and for on-call rotations outside business hours.

Physical capability for data center work: lifting and handling heavy equipment (GPU servers routinely exceed 100 kg per chassis, handled with lifts and team procedures), working in hot/cold aisles.

Reports into the Datacenter Operations team.

Business hours with on-call rotation for after-hours physical infrastructure incidents.

Regional scope: based near one of our data center locations, with regular travel between nearby facilities for deployments, maintenance and incident response.

On-site presence is essential to the role.

Flexible working environment – a remote-first culture with coworking options available

Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program

Health and wellness support – through a wellness allowance and employee wellbeing initiatives

Comprehensive learning support – generous study and training allowance plus paid study leave

Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes

Motivated, inclusive team – work alongside industry experts and fresh talent

Recognition programs – celebrate achievements with our Legend and Kudos award