Strategic Operations Senior Associate

United States·Phoenixfull-timesenior

OperationsOperations Specialist

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Quick Summary

Key Responsibilities

Relentlessly drive market growth: Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery,

Technical Tools

OperationsOperations Specialist

As Abby Care continues to expand our ability to support caregivers across the nation, so do the teams that support this growth! We are seeking a dynamic and mission driven individual to join us as a Strategic Operations Senior Associate, reporting into the Market Operations Manager/General Manager of Arizona. As a founding member of our Arizona team, you’ll have the opportunity to first hand be part of a startup team that is building the playbook for tech enabled family caregiving in the state. In this role you’ll be a critical operator-analyst driving our most important initiatives in Arizona. This is a high-impact, field-informed role for someone who thrives on turning ambiguity into execution. You’ll dive deep with local ops and HQ platform teams to architect and scale core workflows, eliminate friction, and lift service quality, using data to set the bar, allocate resources, and guide scaling initiatives.

Biased for action, you’ll tackle everything from 0→1 launches and process re-engineering to frontline enablement and experience design, then translate insights into crisp, actionable plans. You have a track record of building systems, shipping results on tight timelines, and elevating teams without formal authority, with a passion for identifying opportunities to drive improvement in everything we execute. If you are excited about the opportunity to join a team that is building from the ground up, this role offers a hands-on path to outsized ownership and operational leadership, and we’d love to hear from you.

This is a Full-Time Hybrid position based in Phoenix.

What We Offer

~2 min read

Relentlessly Resourceful
As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

Purpose with Positivity
We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

Driven to Redefine What’s Possible
We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Equal Opportunity Employer

Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, contact talent@abbycare.org.

Abby Care considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

Automated Decision Tools

Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.

✓Relentlessly ResourcefulAs an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

✓Purpose with PositivityWe take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

✓Driven to Redefine What’s PossibleWe are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.