Field Operations Specialist

• On the road: site assessments, kiosk installs, and training store teams

• At HQ: getting each kiosk configured and ready to ship, providing remote support to install teams in the field, and keeping schedules on track

• Travel wherever we're launching a kiosk, from major cities to small towns and rural communities across the U.S.

• Help install each kiosk on-site alongside our third-party field technicians

• Onboard new partners and train store staff and opticians so they're comfortable and confident using our technology

• Be the face of Eyebot on-site: the first in-person point of contact many partners will have with our team

• Make sure each kiosk is set up in the agreed-upon position, with the right lighting, power, and connectivity before launch

• Run the launch-day checklist and confirm that all systems on the kiosk are functioning properly.

• Gather partner feedback and flag friction points so we can improve the onboarding playbook

• Document store-specific notes (workflows, staff questions, site quirks) so Field Enablement and Support have what they need after launch

• Facilitate communication between field installation teams, internal teams, customers, and third-party technicians to ensure smooth installation processes

• Deliver real-time remote troubleshooting and technical guidance to field installation teams to resolve issues and support successful installations

• Own site assessments ahead of new deployments: space, placement, power, network, and lighting

• Document each assessment and agree on kiosk placement with the partner before install

• Share findings with the install, onboarding, and deployment teams so prep and launch are aligned

• Flag sites that aren't ready and follow up with the partner until they are

• Own the pre-shipout checklist for every kiosk leaving HQ

• Verify that the software build, settings, and customer-specific configurations are correct

• Confirm that hardware, accessories, and documentation are complete and match the serial number on record

• Work with engineering to resolve anything that fails the checklist, and hand off to the deployment and shipping team once a kiosk passes

• Keep site assessment, install, and onboarding dates current in our internal tracker, working with the deployment and shipping team on ship dates

• Coordinate maintenance and repair visits for deployed kiosks and follow up until they're closed

• Book your own travel for onboardings and installs

• Keep onboarding materials, checklists, and SOPs documented and up to date

• Step in on whatever the week needs: event setups, demo units, kiosk returns, and other operational projects

There’s no single path into this role. If you’ve worked in retail, hospitality, customer service, events, or field operations and you’re great with people and organized, we’d love to hear from you!

• Great with people in person: warm, professional, and comfortable being the face of Eyebot with store teams you've just met

• Highly organized, able to keep several sites, dates, and checklists moving at once without things slipping

• Follows through without being chased, and speaks up early when something looks off

• Comfortable learning new technology. We'll teach you our processes, and you'll pick up basic troubleshooting along the way.

• Enjoys teaching others and can explain things simply

• Willing to travel about 50% of the time to both major cities and rural areas, sometimes on short notice or outside normal hours

• Able to lift up to 50 lbs and help position kiosks during installs

• Bonus: experience in optical, healthcare, retail technology, or training