AI Automation Engineer (Voice AI & Middleware Integration) - Pod 4

PhilippinesRemotemid

EngineeringAutomation Engineer

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Quick Summary

Key Responsibilities

Review this Doc first! How to Prepare for the Recruiting Process - https://docs.google.com/document/d/1tCWNqlU4gNG4nQaEeo5iSKNB8A8X7xAlVCMDvZwkdDk/edit?tab=t.0#heading=h.

Requirements Summary

Must-Haves: 🎙️ Voice AI Agent Experience– Hands-on experience building and deploying production voice agents with Vapi, Retell, Assistable, and/or ElevenLabs, including prompt tuning,

Technical Tools

EngineeringAutomation Engineer

Hiring: Full-Time AI Automation Engineer (Voice AI & Middleware Integration) - Remote

Responsibilities

~3 min read

→https://docs.google.com/document/d/1tCWNqlU4gNG4nQaEeo5iSKNB8A8X7xAlVCMDvZwkdDk/edit?tab=t.0#heading=h.gt6n5ybw2ujb

🔌 Middleware & Field Service Platform Integrations

→Build and maintain custom middleware connecting AI voice platforms (Vapi, Retell, Assistable within GoHighLevel) to Field Service Management (FSM) systems
→Integrate with platforms like ServiceTitan and Housecall Pro using REST APIs and OAuth
→Write integration logic that interfaces with .NET / C# / C++ backend environments
→Program and verify end-to-end booking workflows that move live voice conversations straight into contractor dispatch schedules
→Monitor, diagnose, and resolve sync issues such as duplicate bookings, dropped data payloads, or failed scheduling attempts
→Code, review, and debug custom application logic in JavaScript and/or TypeScript

🎙️ Voice AI Agent Engineering & Tuning

→Build, configure, and maintain production-grade voice agents using Vapi, Retell, Assistable, and ElevenLabs
→Fine-tune latency, test prompt frameworks, design agent harnesses, and curate dynamic knowledge bases
→Architect multi-step decision trees and parent-child logic (e.g., distinguishing a tenant from a commercial property manager during an emergency call)
→Run automated tests on conversational accuracy, speech recognition, and intent categorization to catch bugs before clients do
→Keep after-hours call answering and emergency dispatch agents running reliably

⚙️ Omnichannel & Back-Office Automation

→Build and manage GoHighLevel workflows across SMS, email, appointment reminders, and estimate follow-up campaigns
→Implement automations using platforms such as Hermes, OpenClaw, Composio, and n8n
→Build AI agents that securely log into third-party portals to complete repetitive contractor admin tasks
→Help build, test, and deploy company-wide automation packages for beta client accounts

🤝 Client Onboarding & Technical Support

→Join technical onboarding calls with new clients to gather system requirements, parameters, and integration details
→Execute full client setup and integration during a typical two-month implementation window
→Connect client information to their respective GoHighLevel sub-accounts
→Proactively verify that client systems, credentials, and automations stay active, secure, and up to date
→Handle technical support and troubleshooting when clients report issues
→Escalate and resolve platform bugs directly with SaaS vendor support teams (including GoHighLevel)
→Build client-facing and internal dashboards tracking voice minutes, booking volume, and system activity

📋 Internal Operations, Process Automation & SOPs

→Configure internal GoHighLevel automations (e.g., sending service agreements after payment, kicking off projects when documents are signed)
→Document technical architectures and create SOPs for internal team execution
→Recommend technical solutions and collaborate with the founder on system design
→Work alongside the current fulfillment agency during a short overlap period to absorb existing workflows and system logic before taking full ownership

🔐 Data Security & Credential Management

→Enforce data privacy, API security, and protection protocols for client records and backend integrations
→Manage and share sensitive credentials securely using tools like LastPass, NordPass, or One-Time Secret
→Work through designated secure environments and VPN platforms

🌐 Secondary Technical & Marketing Projects (Nice-to-Have)

→Assist with website setup, landing pages, and hosting configurations as needed
→Implement Answer Engine Optimization (AEO) and automated AI content workflows
→Support Google Business Profile connections and local marketing automations

→Full-time; 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM ET (EST Timezone). Openness to split shifts (e.g., Friday evening coverage) and availability for after-hours technical emergencies is required
→This is a remote position so you can have the freedom to work from anywhere

Requirements

~1 min read

🎙️ Voice AI Agent Experience– Hands-on experience building and deploying production voice agents with Vapi, Retell, Assistable, and/or ElevenLabs, including prompt tuning, latency optimization, and knowledge base design.
💻 Real Coding Skills– Strong JavaScript and/or TypeScript; you write, review, and debug your own code (no "vibe coding"). Comfort reading .NET / C# / C++ environments is a big plus.
🔌 APIs, Middleware & Integrations– Proven experience building middleware and integrations using REST APIs, OAuth, webhooks, and SDKs.
⚙️ GoHighLevel Expertise– Solid experience building workflows, automations, and sub-account setups in GoHighLevel (GHL).
🤖 Automation & Agent Frameworks– Experience with n8n, Hermes Agents, Composio, OpenClaw, or similar automation and agentic AI platforms.
🔐 Security-Minded– Solid grasp of API security, data privacy, credential vaults, VPNs, and VPS hosting.
💬 Clear Communication & Ownership– Fluent written and spoken English, comfortable supporting clients directly, and able to work independently without constant supervision.

🏠 Field Service Management Experience– Direct experience with ServiceTitan or Housecall Pro, or with home service trades (HVAC, plumbing, electrical).
🧠 Advanced AI Concepts– Familiarity with RAG, MCP, and vector databases.
🌐 Web & Marketing Tech– Website builders, hosting, landing pages, Google Business Profile, and AEO/SEO automation.
🧑‍💻 Software Engineering Background– Software engineers or full-stack developers who have moved into AI automation and voice agents are an ideal match.