Spanish Enterprise Back Office Advisor - VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a Spanish-speaking Enterprise Back Office Advisor to support SME enterprise customers in the Vodafone Spain market. You will manage customer requests primarily through written email communication, using internal systems and applications to resolve enquiries and support service activation and deactivation. The role is focused on delivering accurate, efficient and professional enterprise customer service while meeting agreed service levels, quality standards and productivity expectations. Fluency in Spanish, previous customer service or contact centre experience, and experience with corporate teams and provisioning systems are essential requirements ## What you’ll do Act as a first point of contact for enterprise executives and business owners in Spain, supporting order fulfilment and service activation and deactivation through email.Review and validate enterprise account management requests before completing the required actions.Provide appropriate solutions and alternatives to support customers with account and service activation requirements.Clearly communicate request details, outcomes and next steps.Follow relevant business policies, processes and operational procedures accurately and efficiently.Provide enterprise teams with accurate, concise, complete and relevant information.Use professional email etiquette when managing customer interactions.Navigate relevant systems confidently to find information and progress customer requests efficiently.Record data accurately and promptly.Manage customer interactions in line with agreed Service Level Agreements (SLAs).Work towards contractual quality and productivity standards.Support the delivery of consistent, high-quality customer service.Contribute to KPI monitoring and reporting.Identify and contribute to process improvement opportunities. ## Who you are Fluent in Spanish, with strong written communication skills. Able to work on a shift basis, including night hours. Experienced in working with corporate teams and provisioning systems .Experienced within a contact centre or customer service environment. Able to communicate clearly and professionally through written channels. Able to type quickly and accurately while maintaining quality. Confident using Microsoft Office applications. Comfortable learning and navigating multiple systems and applications. Able to manage personal performance, quality and development proactively. Collaborative and willing to share knowledge with colleagues and relevant teams.Focused on providing accurate and customer-centred solutions. Familiarity with ITIL is an advantage. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you Based on the responsibilities described in the role, this opportunity offers exposure to enterprise customer operations within an international telecommunications environment, with regular interaction supporting the Vodafone Spain market. The role provides practical experience in enterprise account management processes, service fulfilment, customer communication, KPI-driven operations and continuous process improvement. ## What skills you will learn Through the responsibilities outlined for this role, you can further develop: * Enterprise customer service and account support capabilities. * Professional Spanish-language written communication in a business environment. * Order fulfilment and service activation/deactivation processes. * Provisioning system knowledge and multi-system navigation. * SLA, quality and productivity management. * KPI monitoring and operational reporting. * Structured problem-solving and customer request resolution. * Process improvement capabilities. * Cross-functional knowledge sharing and collaboration. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2