Regional Director of Operations

The Regional Director of Operations provides leadership and operational oversight for multiple branch locations and serves as the primary operational leader between the Regional Vice President and Branch General Managers. This role is accountable for translating regional strategy into consistent execution, developing General Managers, and driving safety, financial performance, operational discipline, workforce effectiveness, and customer satisfaction across assigned branches.

The Regional Director owns day-to-day operating execution, allowing the Regional Vice President to maintain greater focus on strategy, commercial growth, key customers, organizational development, and the long-term health of the region.

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  • →Multi-Branch Leadership: Provide direct leadership and oversight for 3+ branches, ensuring consistent execution of company standards, regional priorities, and operating objectives.
  • →GM Leadership & Development: Directly manage, coach, and develop Branch General Managers, establishing clear expectations, accountability, succession plans, and leadership development priorities.
  • →Financial Performance: Drive revenue, EBITDA, orders, backlog, utilization, productivity, forecasting accuracy, and other key financial and operational metrics.
  • →Operational Excellence: Maintain visibility into branch performance, capacity, scheduling, resource allocation, operational risks, and corrective actions. Identify issues early and ensure disciplined follow-through.
  • →Safety & Quality: Ensure safety and quality are visibly led at every branch, including review of performance indicators, incident corrective actions, field leadership, and compliance with company standards.
  • →Workforce & Talent: Partner with GMs and functional leaders to address staffing, utilization, critical skill gaps, retention, leadership development, and succession.
  • →Customer & Growth Support: Support major customer escalations, remove operational barriers to growth, and ensure customer commitments can be executed safely, profitably, and reliably.
  • →Consistency & Continuous Improvement: Standardize core operating practices, share best practices across branches, and reduce unnecessary variation in branch execution.
  • →Cross-Functional Leadership: Partner with EHS, HR, Recruiting, Finance, Sales, Estimating, Engineering, Workforce Development, Fleet, and IT to support branch execution and remove barriers.

• Safety and quality performance
• Revenue and EBITDA performance versus budget
• Orders, backlog, pipeline conversion, and forecast accuracy
• Labor utilization and productivity
• Customer execution and satisfaction
• GM effectiveness and leadership development
• Employee retention, staffing, and succession depth
• Consistent operational execution across assigned branches

• • 10+ years of progressive operations or business leadership experience, preferably in electrical services, power systems, industrial services, engineering, construction, or field services.
  • Demonstrated experience leading multiple locations or business units and developing senior operational leaders.
  • Strong financial acumen with experience managing P&L performance, forecasting, backlog, labor utilization, and operating KPIs.
  • Proven leadership in safety, operational excellence, talent development, and customer service.
  • Bachelor's degree in Business, Engineering, Operations Management, Construction Management, or related field preferred.
  • Ability to travel regularly among assigned branches and customer locations (50-60%).

  Leadership Expectation: The Regional Director of Operations is an operational force multiplier. Success is measured by stronger and increasingly independent General Managers, predictable branch performance, earlier identification of risk, consistent operating standards, and disciplined execution across the assigned organization.