Senior Principal Program Manager

ADP NAS is hiring a Sr. Principal Program Manager to join our Next Gen HCM Nationals Implementation team.  

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?  
• Are you passionate about the implementation experience, ensuring that clients are able to fully realize the benefits and value of the implemented solutions? 
• Are you looking to join a dynamic, fast-paced team environment with a culture of collaboration and belonging?   

Well, this may be the role for you. Ready to design what's next?  

As a Sr Principal Program Manager, you will be the person who keeps our team on track and on time for Next Gen HCM implementation projects. Whether it's coaching, cutting meetings short, or auditing the process - you'll do whatever it takes to keep the program moving.  

No two days are the same. You will work alongside a team of passionate, creative team members to brainstorm communication across other functions to avoid potential issues in the project plan. While every day is fast-moving and unpredictable, one thing is sure: people skills are necessary for every aspect of this job.  

In this role, you will be responsible for supporting multiple initiatives at ADP and work with a team of highly skilled consultants, managers, developers, and subject matter experts. The program manager will be responsible for managing all aspects of assigned projects by interfacing with senior management and project team members to meet expectations, while driving the program forward. This position's primary purpose is to manage project teams to ensure project deliverables and milestones are met. These projects will include process creation and refinement as well as implementation tooling requirements to help support the Implementation organization. This position may lead project teams for various implementation projects simultaneously.  

Ready to #MakeYourMark? Apply now!  

WHAT YOU’LL DO: Responsibilities 

What you can expect on a typical day:  

• Provide leadership and direction within the project team to ensure the client's Human Capital Management (HCM) goals are met, delivering a unified implementation experience. 
• Serve as a strategic partner for the client for their journey from Sales to Service. 
• Partner with Client Success, Product, Service and other departments to ensure a seamless client experience. 
• Liaison with client stakeholders to handle escalations and manage strategic changes in the project plan and/or their solutions. 
• Manage day-to-day activities of project team in a matrixed environment, ensuring milestones are successfully met through the management, tracking, and reporting of project vehicles and the coordination of resources. 
• Work collaboratively with other departments impacting the project, including gaining agreement and negotiating outcomes.  
• Maintain industry knowledge of leading HCM implementation practices in addition to a robust understanding of the ADP product portfolio.  
• Offer guidance and facilitate communication to stakeholders regarding the project, including the ability to provide scheduled and on-demand status reports and updates.  
• Work under limited supervision to manage project timelines and risks; knows and uses available resources. 
• Gather information necessary to make decisions and can anticipate, identify, and resolve problems in a timely manner. 

TO SUCCEED IN THIS ROLE: Requirements  

• Bachelor's Degree or its equivalent in education and experience. 
• Understanding of HCM industry and familiarity with ADP products. 
• 10 years of experience managing complex projects including creating and managing project plans, managing project resources, issue resolution, status reporting, training and project analytics. 
• Excellent interpersonal, presentation, and communication skills. 
• Excellent organization and time management skills with the ability to meet tight deadlines and multiple projects, timelines, and priorities. 
• Detail-oriented, with exceptional written and verbal communication skills for audiences at all levels. 

BONUS POINTS FOR THESE: Preferred Qualifications 

• 5+ years of experience in payroll, or human resources
• Experience in global HCM consulting, payroll, human resources or implementation 
• Experience in workforce planning or capacity planning in service delivery organizations 
• Management experience in matrix management and oversight of highly professional organization  
• GPHR, SPHR, PHR, CPP, PMP certifications or industry recognized Thought Leader in a related area 
• Ability to travel between 20-30%  

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: 

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.  
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.  
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.  
• Continuously learn through ongoing training, development, and mentorship opportunities.  
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.  
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.  

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