Senior Associate, MM&D Operations, UK

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

We are looking for an Operations Specialist to join our energetic and growing Operations Team at EssenceMediaCom. The Operations team are fully responsible for digital display & social campaign activation. Each member of our team can be thought of as a Project Manager liaising with many different internal teams and external media owners to ensure a campaign launches on time and delivers as per the client requirements.

This role reports to the Operations Manager.

1. Ownership & autonomy of the digital activation from booking to billing.
2. The team! Our core team and the broader departments we collaborate with boast huge diversity and a wealth of cumulative experience, providing opportunities for everyone.
3. Learning & developing – every day, every campaign and every project is different which will help unleash your potential.

• Got to grips with the whole booking to billing process for digital campaigns.
• Confidently created client campaign reports and understand the data validation.
• Successfully managed the booking to reconciliation cycle.

• Independently booked digital display campaigns
• Been troubleshooting technical issues that may arise in campaign activation.
• Forged strong working relationships with internal and external stakeholders.
• Assisted manager with workload balancing and training for junior team members.

• Actively come up with ideas/solutions to make improvements to the client’s account.
• Worked and contributed to team projects to make agency workflow more efficient.

• →Owning operational business tasks including accurately booking media plans onto systems.
• →Coordinating the execution of strategic client campaigns from booking to launch.
• →Collaboration with Tech counterpart to ensure all plans are implemented efficiently and on time.
• →Working closely with both the internal local market and global teams.
• →Supporting on client reporting.
• →Owning monthly financial reconciliation of digital campaign activity.
• →Proactively managing financial queries to resolution.
• →Working collaboratively with the rest of the team to proactively find solutions.
• →Building positive working relationships with internal and external stakeholders.

• Experience within an Operations or Account / Campaign Management function (ideally with knowledge of trafficking processes, including pixels and tags) is preferential, but not essential.
• Use of Excel and capability to analyse complex data sets.
• Strong interpersonal and relationship building skills, with the ability to train others.
• Process-driven with solutions focused mind-set and a customer-centric attitude.
• Good at problem solving, with the ability to resolve issues in a timely manner.
• Team player who motivates others and encourages close collaboration.
• Ability to train others and encourage knowledge sharing across team.
• Strong accountability to meet deadlines and a perfect attention to detail.
• Proven ability to manage workload in a highly pressured environment.
• Adept at organisation, multi-tasking, time management, and project management.
• Able to utilise a confident communication style to manage stakeholder expectations.