IT Operations Manager

Optima Dermatology is recruiting a Manager of Enterprise Applications to join our team based in Portsmouth, NH.

Founded by a team of board-certified dermatologists and healthcare leaders, Optima Dermatology & Medical Aesthetics is a network of practices dedicated to medical dermatology, Mohs surgery, aesthetics, and clinical research. With practices throughout Indiana, Ohio, New Hampshire, and Maine, we are committed to increasing access to expert dermatology care and delivering an unparalleled patient experience. Our family of practices include Optima Dermatology, Optima Research, Advanced Dermatology and Skin Cancer Center, The Dermatology Center of Indiana, The Indiana Clinical Trials Center, and The Indiana Skin Cancer Center.

Optima Dermatology & Medical Aesthetics is revolutionizing skin care. Our mission centers on creating greater access to expert dermatology care and delivering an unparalleled patient experience. With a focus on excellence and innovation, our world class team is highly engaged, mission-driven, and inspired to set the new standard in dermatology. Our guiding principle is to treat each and every patient as we would want our friends and family to be treated, and we are committed to being your trusted experts in all aspects of skin care.

Optima Dermatology is seeking a motivated, growth-minded digital IT professional to fill the Manager of Enterprise Applications role. This position will require a strategic and skilled individual who can effectively partner with Optima’s management stakeholders to promote the adoption and productive use of our core business technologies. These stakeholders will include members of our corporate functions and Optima’s practices – including Operations / Practice Management, RCM, Contact Center, Marketing, FP&A, Recruiting, Human Resources, Training & Compliance and Real Estate.

The Manager of Enterprise Applications will be responsible for the scoping, prioritization, implementation, support, and the continuous improvement of the full portfolio of business-critical applications. We are looking for a passionate technology leader who has experience working in software development value streams and SaaS/Software Package implementation projects. We are looking for a self-motivated IT professional who is comfortable performing as an individual contributor – as well as a coach for their emerging team of internal and partner resources. This role will report directly to the Chief Technology Officer.

• →Develop road maps describing the evolution of all enterprise solution portfolios from current state to future state.
• →Foster key management level relationships by understanding their key metrics, processes, and technology requirements – as well as the shaping industry dynamics and opportunities.
• →Lead the design of solution architectures that harmonize technology, data, process and people to achieve desired business outcomes.
• →Oversee enterprise application budgets - including forecasting, planning and monitoring.
• →Manage key vendor relationships including contract/renewal negotiations & customer success.
• →Manage the internal and partner resources necessary to provide the implementation, optimization and support service capabilities to drive the adoption and productive use of the application portfolio.

• Track record of taking ownership and driving results
• Excellent technical, analytical, and problem-solving skills
• Strong interpersonal skills: must be a team player and strong relationship builder

• 5+ years of experience managing enterprise software platforms – including Salesforce.com

• At least one full cycle implementation of a large scale cloud-bases SaaS solution.
• Excellent communication skills (written and verbal)
• Excellent planning, organization, and project management skills
• Demonstrated formal and informal leadership skills

• Direct experience with EMR related applications such as ModMed, ECW, Epic, etc.
• Direct experience with other CRM / Marketing related applications such as Marketing Cloud, Five9, etc.
• Direct experience with Product Management and Project Management delivery models
• Direct experience with Agile and DevOps practices
• Experience supporting data warehousing and reporting/dashboarding capabilities