Vehicle Operations Associate

Build Your Career with Merchants Auto 

Do you enjoy working with vehicles, staying organized, and helping keep operations running smoothly? Merchants Auto is seeking a Vehicle Operations Associate to join our Vehicle Processing Department (VPD). 

In this hands-on role, you'll help move vehicles through the onboarding, reconditioning, staging, transportation, and remarketing process while supporting retail, commercial, and fleet operations. Every day brings a variety of responsibilities and opportunities to make a direct impact on the customer experience. 

As the automotive retail and service division of Merchants Auto, a sister company of Merchants Fleet, you'll join a team backed by the strength and stability of one of North America's leading fleet management organizations while working in a collaborative, fast-paced environment.  

Why Join Merchants Auto? 

• Be part of a growing automotive operation with steady vehicle volume 
• Hands-on work with a diverse inventory of vehicles 
• Collaborative team environment with opportunities to learn and grow 
• Competitive compensation and comprehensive benefits package 
• Generous PTO and paid holidays 
• Career development opportunities within Merchants Auto and Merchants Fleet 
• Supportive culture focused on teamwork, accountability, and customer service 

What You'll Do 

• Check in new and pre-owned vehicle inventory 
• Coordinate and process vehicles through reconditioning and remarketing activities 
• Organize vehicle inventory across dealership and off-site storage locations 
• Inspect incoming vehicles and accurately document vehicle conditions 
• Maintain tracking notes and inventory records using computer and mobile technology 
• Support vehicle logistics for Service, Sales, Mobility, Fleet, and other departments 
• Assist with vehicle stocking, photography, staging, and lot organization 
• Help manage lot space, including vehicle movement, cleanliness, and seasonal maintenance needs 
• Transport vehicles between dealership locations and local storage facilities 
• Perform minor vehicle adjustments and fixes, including jump-starts, tire pressure corrections, light replacement, trim installation, and similar tasks  

What You'll Bring 

• Strong attention to detail and organizational skills 
• Ability to work independently while contributing to a team environment 
• Excellent communication and follow-through skills 
• Ability to prioritize multiple tasks in a fast-paced environment 
• Comfortable using computers, smartphones, and Microsoft Office applications 
• Ability to follow established processes and procedures with accuracy 
• Valid driver's license and acceptable driving record 
• Ability to safely operate vehicles on company property and public roadways  

Qualifications 

• High school diploma or equivalent required 
• Previous customer service or customer-facing experience preferred 
• Experience operating a variety of passenger and commercial vehicles is a plus 
• Automotive, dealership, vehicle processing, transportation, logistics, or inventory experience is preferred but not required  

Physical & Work Environment Requirements 

• Ability to stand, walk, bend, and crouch for up to 80% of the workday 
• Ability to lift up to 30 pounds 
• Majority of work is performed outdoors throughout all four New Hampshire seasons 
• Regular exposure to vehicle fumes, dust, and outdoor weather conditions  

Before You Apply 

This role is ideal for someone who enjoys staying active, working outdoors, and being part of a team that keeps vehicle operations moving efficiently. At Merchants Auto, you'll play an important role in preparing vehicles for customers while building your career with a company backed by the resources and stability of Merchants Fleet. 

Before applying, please review the following requirements: 

• This position is based at our auto headquarters in Hooksett, New Hampshire. No relocation assistance will be provided. 
• Candidates must be authorized to work in the United States on a permanent basis. 
• Merchants Auto is unable to provide employment visa sponsorship now or in the future for this position. 

Join a Team That's Driving Forward 

At Merchants Auto, you'll find more than a job. You'll join a team committed to quality, teamwork, and continuous improvement while helping deliver an exceptional vehicle experience for customers across New England and beyond. As a sister company of Merchants Fleet, we offer opportunities to learn, grow, and build a rewarding career with an industry-leading organization. 

Location: Merchants Auto - Hooksett, NH (Onsite)