Supply Chain & Engineering – Manager, Warehousing Functional Lead (WMS & Distribution Center Operations)

Accenture’s Supply Chain & Operations practice, and we live in the details that make distribution centers run. Our clients—Fortune 500 leaders across retail, e-commerce, grocery, consumer goods, third-party logistics, and industrial manufacturing—count on us to design, configure, and stand up the systems and processes that power their warehouses. From WMS solution design and configuration through go-live and stabilization, our Warehousing & Distribution Engineering team combines deep functional expertise, hands-on operations knowledge, and Accenture’s global delivery capability to solve the problems that other firms treat as out of scope. If it touches how goods move inside four walls, we own it.

A hands-on WMS functional expert and distribution center operations specialist who has spent your career in the details—configuration workbooks, fit-gap analyses, process flow diagrams, UAT scripts, and go-live war rooms. You bring deep, practical expertise in Manhattan Active® WM (or a comparable enterprise WMS platform) and you know the operations side just as well: receiving and putaway, wave planning and pick/pack/ship, labor management, slotting, cycle counting, and returns. You can walk a client’s operations floor, immediately identify what is broken or sub-optimal, and translate that observation into a WMS configuration or process change that actually fixes it. You are an effective facilitator who earns the trust of warehouse managers and IT leaders alike, and you thrive guiding client super users through design decisions that will shape how thousands of associates work every day. You are ready to be on-site where the work happens—and traveling 40 to 60 percent of the time, primarily within Canada, suits you fine.

• Lead the WMS functional workstream on large distribution center implementation programs, owning requirements gathering, process design, configuration, testing, and go-live for Manhattan Active® WM and comparable enterprise WMS platforms.
• Conduct structured current-state assessments of distribution center operations across all functional domains—inbound (receiving, cross-dock, putaway), outbound (wave planning, pick/pack/ship, loading), inventory management (replenishment, cycle counting, location management), labor management, returns processing, and yard management—identifying process gaps, inefficiencies, and WMS configuration opportunities.
• Facilitate solution design workshops with client operations, industrial engineering, and IT stakeholders; translate operational requirements into documented functional specifications, configuration decisions, and process design documents aligned with the WMS platform's capabilities and best practices.
• Own and maintain configuration workbooks, functional specifications, fit-gap analyses, process flow documentation, and requirements traceability matrices across the full implementation lifecycle, ensuring changes are version-controlled and communicated across project workstreams.
• Design and execute end-to-end WMS testing strategies—unit testing, systems integration testing (SIT), and user acceptance testing (UAT)—including test script development, defect logging and triage, regression testing, and go-live readiness certification in partnership with the client, SI, and automation vendors.
• Lead WMS cutover planning and execution for go-live events, including parallel processing support, cutover checklists and rehearsals, hyper-care protocols, issue escalation, and post-launch stabilization in live distribution environments.
• Design and deliver role-based end-user training programs for warehouse associates, team leads, supervisors, and system administrators across all WMS functional modules; develop training documentation, quick-reference guides, and on-floor job aids.
• Support configuration and optimization of labor management systems (LMS), engineered labor standards, slotting programs, wave optimization rules, and warehouse performance dashboards that integrate with or operate adjacent to the WMS.
• Apply distribution center operations expertise—flow path analysis, slotting strategy, SKU velocity profiling, labor model design, and staffing ramp planning—in support of new DC launches, facility expansions, and operational transformation programs.
• Mentor WMS analysts and junior functional consultants on the engagement team, transferring WMS configuration expertise, DC operations knowledge, and client-facing delivery skills.
• Contribute to Accenture’s WMS accelerator library, configuration templates, and methodology assets; support proposal development and solution presentations as a subject matter expert in WMS functional delivery and DC operations

• Minimum of 7 years of experience in distribution center operations, WMS implementation, or supply chain technology delivery, including at least 4 years in a hands-on WMS functional lead or configuration role on enterprise WMS platforms.
• Bachelor’s Degree in Supply Chain Management, Logistics, Industrial Engineering, Information Systems, or a related field.
• Deep, hands-on WMS functional expertise—Manhattan Active® WM strongly preferred—including direct experience configuring and validating modules across inbound, outbound, inventory management, wave planning, labor management, and integration to ERP and WCS/WES layers.
• Solid working knowledge of distribution center operations across all functional domains: receiving, putaway, replenishment, pick/pack/ship, cycle counting, returns processing, yard management, and labor management; ability to map operational processes to WMS configuration and identify gaps between system capability and business need.
• Experience leading or directly supporting WMS fit-gap analysis, solution design sessions, and requirements documentation in a structured implementation methodology.
• Direct experience designing and executing WMS testing programs—unit, integration, and UAT—including test script authoring, defect management, triage, and go-live readiness assessment in coordination with client and SI teams.
• Experience leading or supporting WMS cutovers and go-live events in live distribution environments, including parallel processing support, hyper-care, and post-go-live stabilization.
• Strong communication and facilitation skills; proven ability to run structured design workshops with diverse client stakeholder groups (operations, IT, finance, HR) and translate outputs into clear, actionable documentation.
• Willingness and ability to travel 40–60%, primarily within Canada to client distribution center and project sites, with potential U.S. and international travel.

This role requires 40–60% travel, primarily within Canada, with potential travel to the United States and internationally. Travel is aligned with active project needs and current health and safety guidelines.

• You hold Manhattan Active® WM certification or formal platform training credentials from Manhattan Associates.
• You have direct experience with labor management systems (LMS), engineered labor standards development, or time-and-motion studies in a distribution or fulfillment environment.
• You have hands-on experience with slotting optimization tools (e.g., Manhattan Slotting, Blue Yonder Slotting, OPEX or similar) and understand the interplay between slotting, wave strategy, and pick path optimization.
• You have hands-on experience with Blue Yonder Luminate Warehouse Management, SAP EWM, Oracle WMS Cloud, or other leading enterprise WMS platforms in addition to Manhattan.
• You have worked in a distribution center in an operations or industrial engineering role (operations supervisor, IE analyst, DC manager) and bring direct floor-level experience managing warehouse processes and teams.
• You have experience integrating WMS with warehouse automation systems—WCS/WES, AS/RS, conveyor and sortation, autonomous mobile robots (AMRs), or robotic picking solutions.
• You bring Lean Six Sigma (Black Belt or Green Belt), APICS CSCP/CLTD, or other supply chain or operational excellence certifications.
• You have consulting or systems integrator experience delivering WMS implementations for retailers, grocers, 3PLs, e-commerce fulfillment operations, or consumer goods manufacturers.
• You have earned an MBA or an advanced degree in a related discipline.

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