Senior Operations Analyst

Position Purpose:  

Analyzes current and proposed policies, procedures, systems, forms, and reports for the department. Analyzes existing processes and procedures to recommend operational improvement through standardization, simplification, discontinuance or other methods. May recommend installations of new systems and procedures and with implementation, instructs personnel regarding them.

Location:  

This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:30AM-5:00PM. This role is located at 4101 Percival Road Columbia, SC 29229. 

Sponsorship: This position is not eligible for sponsorship now or in the future.  

What You’ll Do: 

• Analyzes data that has a vital impact on the success of the operation, program or project and that is used for developing operating strategies. Develops, maintains and reviews processes, procedures, policies and forms for the department. Identifies patterns and trends in data for business decisions by department or division leadership. Prepares materials which help explain findings such as reports, charts, visual aids, etc. Monitors departmental methods to ensure compliance with internal measures and contract/business requirements.
• Reviews items directed to management. Advises and keeps management apprised of any potential issues or items that need to be addressed. Recommends a response or solution to any issues identified or outstanding. Assists management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections. Provides periodic/consistent information to management impacted by assigned projects. Manage/relay project status, purpose, scope and timing.
• Serve as liaison between the division or department and other areas on management reports, including reports concerning workload statistics. Attends and participates in teleconferences and meetings with customers. May also serve as liaison between the area and the contractor regarding any discrepancies found in reports.
• Functions as a project leader on work teams. Assists service areas with resolving compliance issues or questions. Identify opportunities for improvement and areas/issues that can be addressed with educational initiatives. Trains staff on new initiatives.
• Identify and research discrepancies and questions related to data input based on reports. Monitors reports to assess the impact of performance on key measures.

To Qualify For This Position, You'll Need The Following: 

Required Education: Bachelor's Degree

• Preferred Skills and Abilities:
  • Reporting
  • Proficient in Microsoft Excel

• Preferred Work Experience:
  • 2-3 years experience with claims processing

Our Comprehensive Benefits Package Includes The Following: 

We offer our employees great benefits and rewards. You will be eligible to participate in our benefits program the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage 

• 401k retirement savings plan with company match 

• Life Insurance 

• Paid Time Off (PTO) 

• On-site cafeterias and fitness centers in major locations 

• Education Assistance 

• Service Recognition 

• National discounts to movies, theaters, zoos, theme parks and more  

What We Can Do for You:  

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. 

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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