Director, Global Security

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for men and women. The brand’s signature Caviar collections offer bold, unique styles that encourage personal expression.

The Director, Global Security leads security strategy, standards, and execution across LAGOS’s global operations, including its Philadelphia headquarters, Philadelphia flagship store and retail fleet, and The Studio-BKK, its manufacturing and shared services company in Thailand. The role is accountable for physical security, inventory and precious-materials security, loss prevention, investigations, crisis management, executive and travel security, and insurance loss claims. Reporting to the Chief Operating Officer, the Director works closely with LAGOS and Studio-BKK leadership to protect the company’s people, assets, and operations.

Security Strategy, Governance & Compliance

• →Develop and own the multi-year global security strategy, risk register, and annual plan for headquarters, retail, and Studio-BKK, aligned to LAGOS growth and store expansion.
• →Write, implement, and maintain the global security policy framework, including the Global Security Manual and site-specific protocols. Ensure compliance with U.S. and Thai laws and reporting requirements, including workplace safety and privacy rules for CCTV.
• →Conduct annual risk and vulnerability assessments at every site and assess new store locations before lease signing and build-out.
• →Report security performance, incidents, losses, and risks to the COO and Senior Leadership Team on a regular cadence.

Headquarters Security (Philadelphia)

• →Own day-to-day security operations at headquarters, including access control, badge administration, visitor and contractor management, and reception and loading-dock procedures. Direct the contracted Allied Universal officers, including post orders, patrol schedules, shift coverage, and performance against SLAs.
• →Maintain the Headquarters Security Protocol, covering opening and closing, vault and product-room controls, key and alarm-code management, CCTV monitoring, and mail and package screening. Keep documented chain of custody for product, samples, and precious materials in the showroom, sample library, and shipping and receiving areas.

Retail Security (Flagship and Fleet)

• →Design, roll out, and audit a standard Retail Security Protocol for all stores, covering opening and closing, safe and vault controls, showcase key control, high-value showings, alarm and panic response, robbery and smash-and-grab response, and cash handling. Drive corrective actions with Retail leadership.
• →Set security build-out standards for new stores (CCTV, access control, glazing, safes, alarm monitoring) and approve security readiness before each opening.
• →Plan security for jewelry and employees at clienteling events, trunk shows, private appointments, and in-store VIP visits.

Inventory & Precious-Materials Security

• →Own protocols for inventory security end to end gold, silver, diamonds and gemstones, work-in-process, and finished goods across manufacturing, warehouse, transit, and stores.
• →Govern secure logistics, including armored and insured carriers, consignment and memo goods, and chain-of-custody documentation for shipments between Thailand and the U.S. Provide executive protection and travel-security training for employees traveling with product, including to Bangkok.
• →Lead the loss prevention program: shrink analysis, exception reporting, cycle-count audits, and controls with Finance.

Investigations, Incident Response & Insurance Claims

• →Lead internal and external investigations (theft, fraud, misconduct, organized retail crime) in line with legal requirements, company policy, and HR partnership.
• →Own incident management and crisis response at all sites. This includes emergency action plans (evacuation, shelter-in-place, active-threat, medical), drills with Facilities and HR, business continuity, post-incident reviews, and an incident management system with full documentation and trend reporting.
• →Manage insurance loss claims from first notice through recovery, and partner with Finance and insurance brokers on jewelers’ block, transit, and property coverage requirements.

Law Enforcement & External Relationships

• →Build and maintain relationships with local police and mall or landlord security at headquarters and each store, and with federal agencies (FBI, U.S. Secret Service, HSI) and Thai authorities as appropriate.
• →Engage industry networks such as the Jewelers’ Security Alliance and retail loss-prevention associations to share intelligence on crime trends.

Team, Vendors & Technology

• →Lead the global security team: the Director of Operations, Studio-BKK (security matters), 2 contracted Allied Universal officers in Philadelphia, and 3 security officers in Bangkok.
• →Own the global security budget and all security vendor relationships (guard services, alarm monitoring, armored transport, CCTV and access control), including contracts, SLAs, and performance reviews.
• →Select and deploy security technology across all sites, partnering with the CTO where systems connect to the network.

Training & Security Culture

• →Design and deliver security training for headquarters, Studio-BKK, and retail teams: new-hire onboarding, annual refreshers, robbery and active-threat response, opening and closing drills, and distraction-theft awareness. Train store managers to serve as security leads in their stores, and track training completion and drill performance.

• Inventory Shrink Rate
• Store Security Audit Compliance Rate
• Incident Response Time
• Incident Documentation Completeness
• Insurance Claim Recovery Rate
• Security Training Completion Rate
• Corrective Action Closure Rate
• ·Security Budget Variance

• 10+ years of experience in law enforcement (local police, FBI, U.S. Secret Service, or other federal agency) or in corporate security leadership. Candidates with police or corporate security backgrounds are preferred.
• 5+ years of management experience, including leading security teams and managing third-party security vendors.
• Experience in luxury retail, fine jewelry, precious metals, banking, or other high-value-asset environments strongly preferred.
• Proven experience in investigations, loss prevention, crisis management, and insurance claims.
• Experience running security across multiple sites and countries; experience in Southeast Asia or with manufacturing facilities is a plus.
• Working knowledge of CCTV, access control, intrusion and alarm systems, and incident management platforms.
• Bachelor’s degree in criminal justice, security management, or a related field (equivalent law enforcement experience considered).
• Certified Protection Professional (CPP) or Physical Security Professional (PSP) preferred; First Aid/CPR/AED a plus.
• Excellent communicator and trainer with executive presence and absolute discretion.
• Able to travel up to 30%, including international travel to Thailand, and to respond to after-hours incidents.

Success in this role is measured by a disciplined, consistently executed global security program that protects LAGOS people, product, assets, and brand. Key outcomes include fully implemented and regularly tested headquarters and retail security protocols; a COO-approved security strategy, risk register, and Global Security Manual with regular reporting to the Senior Leadership Team and Board of Directors; effective security for every new store and client event; reduced inventory shrink and strong precious-material custody controls from Studio-BKK through the showroom floor; prompt, well-documented incident response and insurance recovery; a workforce prepared through regular drills; strong law enforcement and industry partnerships; and effective delivery of the security program within budget.

LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.