Associate Operations Analyst

Make your mark at one of the biggest names in payments. We’re looking for a Associate Operations Analyst to join our ever evolving GNOC team and help shape the future of global commerce. 

Responsible for the analyzing of system performance to ensure optimal processing efficiency. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Develops and administers multiple software packages involved in the analyzing of system and batch performance. Performs problem determination, analysis and executes corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all conversion/deconversion activities. Communicates with both internal/external clients.

• Engages, escalates, and communicates notifications as needed to level 3 technical support, management, and critical incident management.  Opens and manages bridge calls for technical teams to gather and begin working towards restoration and/or resolution.
• Provides communication for responses for the resolution of client-impacting issues and for the identification of action plans. Assesses incident criteria to determine if formal root cause analysis is needed. Liaises with internal technical resources and provides technical feedback for communication to internal and external clients.
• Ensures all change activities are appropriately planned, authorized and executed following relevant internal methods, processes, and procedures.
• Participates in the continual service improvement process by providing feedback concerning their role to enhance existing process and service.
• Assists with the administration of automation products, applications, and business processes.
• Assist with identification of tuning opportunities to improve run-time optimization and work with the business/ application team to remedy issues.
• Assist in gathering data needed to maintain a continuous line of communications, keeping internal partners informed of all critical issues.

• Strong customer service experience
• Strong computer experience
• Basic Network and Server Exposure

• Bachelor's Degree
• IT or Business related study
• 2 Years Relevant Exp (QL, DB2 etc.)
• Operations experience with CA, BMC or IBM suite of products
  

Globalpayers think like a client, act like an owner and win as one team. 

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.