General Manager | Sales / Operations Manager

Amazing Lash Studio is seeking an experienced, motivated, and results-driven Studio Director to lead our Lincoln Heights location in San Antonio, TX.The Studio Director oversees all aspects of daily studio operations, including team leadership, guest satisfaction, sales performance, financial results, staffing, and overall business growth. This individual will work closely with ownership to establish and achieve business objectives, implement operational strategies, and ensure the studio consistently delivers an exceptional guest experience while maintaining Amazing Lash Studio brand standards.The ideal candidate is a strong, hands-on leader who can motivate and develop a team, drive membership sales and client retention, manage daily operations, and foster a positive, accountable, and high-performing team culture. Key Responsibilities:

• Oversee daily studio operations, ensuring efficiency, organization, and compliance with brand standards.
• Drive revenue growth through membership sales, client retention, retail sales, and local marketing initiatives.
• Monitor studio performance, analyze key performance indicators (KPIs), and implement strategies to achieve business goals.
• Recruit, hire, onboard, train, and develop team members while maintaining appropriate staffing levels.
• Lead, coach, and motivate employees, promoting accountability, engagement, and professional growth.
• Ensure exceptional guest service by addressing concerns, resolving complaints, and identifying opportunities to improve the client experience.
• Manage employee schedules, payroll, inventory, studio maintenance, and administrative responsibilities.
• Collaborate with ownership and the Lash Stylist Trainer to strengthen team performance and increase studio capacity.

Qualifications:

• Previous management experience in sales, operations, retail, hospitality, or a customer-focused business.
• Demonstrated leadership skills with the ability to motivate, coach, and develop a team.
• Strong business acumen with experience driving sales, achieving goals, and managing operational performance.
• Excellent communication, organizational, problem-solving, and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and make sound business decisions.
• Positive attitude, strong work ethic, adaptability, and a commitment to delivering exceptional guest experiences.
• Flexibility to work varying schedules, including evenings, weekends, and holidays.
• Bilingual (English/Spanish) preferred.

Compensation & Benefits Base Salary: $45,000–$50,000 annually, depending on experience.We offer a variety of benefits, including:

• Paid time off (PTO)
• Holiday pay
• Complimentary lash extension membership
• Flexible scheduling
• 401(k) retirement plan eligibility after 12 months of employment

We are looking for a leader who takes ownership, leads by example, embraces challenges, and is passionate about building a successful team and growing a business!

 

©2024 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.