Operations Supervisor - CES

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As an Onsite Customer Equipment Solutions (CES) Operations Supervisor, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the CES Manager (or Branch Manager) you will provide the supervision needed to ensure safety, branch metric performance and Service efficiency, while contributing world-class sales and customer service support. You will be responsible for service and parts related administrative duties.  

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  Support CES Manager in implementing actions to achieve financial objectives

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  Assist in ensuring compliance with all company policies, keep management informed of all customer concerns and advise of parts activities and trends to help build and cultivate customer relations

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  Drive branch metrics by monitoring scorecard items, chargeability, reviewing technician time reporting, ensure all paid hours available for work, are recorded accurately and timely

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  Determine root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions

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  Support all aspects of Service and Parts to ensure world class service and operational excellence, including processing service quotations, work orders, parts inventory, monitor warranty reporting, run preventative maintenance reports, manage field service dispatch, and invoice orders in compliance with company policies and procedures

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  Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the work flow process; drive profitability by monitoring and controlling costs

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  May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit

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  Motivate, coach and train personnel

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  Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

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  Other duties assigned as needed

• Bachelor’s Degree preferred

• Minimum 3 years of sales or business management experience

• 2+ years of leadership experience and performance management, coaching, and conflict resolution skills

• Strong communication skills with the ability to motivate and influence others

• Understanding of accounting and P&L concepts preferred

• Equipment rental experience

• Proficient in Microsoft Office (particularly Excel) and Rentalman

• Teamwork focused and trade area oriented

• Demonstrated strengths in analysis and consulting with strong organizational and delegation skills

• Valid driver’s license

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.