Solutions Engineer, SMB

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As a Solutions Engineer, SMB, you will play a key role within go-to-market by supporting our sales teams with customer requests and learning resources. You’ll be vital in expediting sales opportunities by assisting customers with their compliance needs, actively responding to security questionnaires, and other vendor registration requirements. As part of our human-centric approach to security, you will be instrumental in supporting customers and other go-to-market teams by creating valuable video and knowledge base content, facilitating customer office hours, demos, and technical consultations. Your efforts will aim to increase adoption, reduce friction, and elevate the understanding of 1Password.

This is a remote opportunity within Canada and the US.

• Experience in a customer-facing role with a preference for experience in a SaaS/Security/Technology environment.

• Possesses the ability to communicate technical information in a way that is accessible and appealing to a general audience.

• Demonstrates superior presentation and writing skills.

• Possesses a sharp eye for detail and a commitment to ensuring high-quality standards.

• Demonstrates a high level of adaptability, effectively managing multiple projects concurrently while upholding exceptional quality standards.

• Possess strong time management skills, demonstrating the ability to prioritize tasks efficiently and meet deadlines consistently in a fast-paced work environment.

• Demonstrated ability to work independently and in a team setting.

• It’s a bonus if you have personal experience with 1Password or another password manager—while not required, it’ll help you gain confidence quickly in this role.

• Work with our self service and SMB customers to share product knowledge and demonstrate aspects of 1Password.

• Provide training to both customers and team members at 1Password.

• Respond to vendor requests, security questionnaires, and legal requests

• Write and manage knowledge-base content for Go-to-market.

• Record video resources to be shared internally and with customers.

• To be a sought after resource for Go-to-market for questions regarding 1Password.

• Work with the rest of your team to create materials for learning about and using 1Password.

USA-based roles only: The annual base salary for this role is between $77,000 USD and $104,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $72,000 CAD and $98,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.