Sales Operations Lead

The Sales Operations Lead position works out of our Austin, TX location in the CRM Division.  As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

As the Sales Operations Lead, you will provide support of the US Cardiac Rhythm Management Commercial Sales Organization by managing various initiatives, reporting, and analytics as related to the Sales Operations Team. This role also entails training and supporting the successful implementation and issue resolution of the Salesforce platform, specifically in the areas of sales order entry and field inventory management.

What You’ll Do 

• Oversee a team, planning, prioritizing, and scheduling their activities to ensure effective resource utilization and the achievement of deliverables and targets.

• Maintain a thorough understanding of Sales Operations processes and other key functional area processes. Train team members on these processes and the various IT systems used to support the sales force.

• Assist the Sales Operations Manager in overseeing the use and maintenance of Abbott’s Salesforce.com platform, including sales orders, customer invoicing, patient registrations, and sales analytics. Focus on continuous improvement and future developments of the Salesforce system.

• Contribute to the enhancement of commercial processes to boost overall sales force productivity. Partner with cross-functional teams to develop and implement tools and processes that improve sales force effectiveness.

• Monitor the status of sales operations activities to identify problem areas and adapt procedures to improve team performance and meet required metrics.

• Oversee the most complex, large, or challenging sales orders to maintain positive customer relations.

• Provide monthly metric reports to the Sales Operations Manager for leadership review.

• Support various efforts to define, analyze, and recommend solutions to address sales issues, based on an understanding of current business processes and future business needs.

• Stay current on developments in relevant fields of expertise, regulatory requirements, and industry trends. Remain abreast of technical advancements.

• Provides direction and coaching to employees.  Lead (develop, organize, plan, direct and control) his/her team members to achieve the expected goals and indicators. Motivates and energizes personnel to obtain top performance.

• Bachelor’s Degree in related careers or having successfully covered at least 50% of the curriculum at the university

• 3+ years of experience in a Sales Operations or Customer Service role.

• Requires Microsoft Excel, Access, PowerPoint, and Word application expertise.

• Demonstrated ability to train and mentor others required.

• Fully bilingual English / Spanish required.

In specific locations, the pay range may vary from the range posted.